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Sales Engineer

Company: Backbox Software US Inc
Location: Dallas
Posted on: November 26, 2022

Job Description:

Customer Success - Sales Engineer
Sales Engineer, Intermediate
REMOTE /
CUSTOMER SUCCESS /
FULL-TIME
All roles at BackBox are Remote in the U.S. unless otherwise specified in the Job Description.

About BackBox
As the leading Intelligent Automation platform, BackBox is changing the way organizations manage and monitor their Security and Network infrastructure. Offering a single, centralized solution to manage all security and network devices, the BackBox solution automates all operational activities including orchestration, backup, recovery, asset management, security audits and capacity optimization for over 180 technology vendors ensuring an improved security posture by enhancing operational efficiencies,
infrastructure reliability and visibility while reducing overall risk.

As a global organization with representation around the world, BackBox supports customers within every major geographical region and industry, resulting in exposure to a variety of environments and unique customer requirements.

What you'll be doing:
As a Sales Engineer, you will be responsible for providing internal sales teams and external prospects and partners with technical product guidance and architecture. You will be leading pre- and post-sale discussions, answering questions, describing functionality, understanding customer networks, and listening to customers that are interested in engaging in a trial or purchase.
You will develop and cultivate relationships where your role is to ensure customers and partners are connected to our product, our employees, and the world class processes needed to deliver a consistent, predictable engagement with high quality. You will work with customers and BackBox employees to ensure customers' issues are resolved in a timely manner to meet their expectations and requirements for the sale of the products.

Your duties and responsibilities include:


  • Performing technical pre-sales support demonstrations of BackBox products.
  • Provide installation services, sometimes onsite, for proof-of-concepts, trials, or Customer purchases.
  • Some travel may be required (approximately 25%) to accommodate customer on-site visits when necessary for services where onsite support is required, or the customer has engaged in onsite services.
  • Manage pre-sale customer issues, escalating to Engineering when appropriate.
  • Leading and conducting customer and partner webinars.
  • Responding to technical questions or challenges presented by customers during evaluations, including any mitigations or workflow ideas that may help customers save time and money.
  • Collaborating with all other BackBox Employees, when necessary, for assistance with customer questions or issues and dispersing knowledge within the organization.
  • Maintaining and continually increasing your knowledge and understanding, not only of BackBox, but network interaction and products.
  • Training other team members and departments, when necessary, for example sales, renewals, support, and marketing.
  • Understanding, refining, defining, and documenting customer requirements, including the configuration and troubleshooting of customer issues.
  • Working closely with marketing on upcoming engagements and events.
  • Providing timely customer feedback to the Product and Engineering teams on features and functionality.
  • Collecting pertinent information from customers to understand use cases, requirements, and criteria to win a customer's business.
  • Participating in weekly staff meetings.
  • Producing knowledge base articles and documentation material.
  • Occasional training delivery duties may be required to address learning needs for new employees or internal/external customers.

    How success will be measured:

    • Standard KPIs and metrics, for example case volume, time to respond, correctness of the solution provided, and time to close.





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Keywords: Backbox Software US Inc, Dallas , Sales Engineer, Other , Dallas, Texas

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