Resident Relocation Associate

Company: Atlantic Housing Foundation
Location: Dallas
Posted on: January 26, 2023

Job Description:

Company DescriptionAbout Atlantic Housing Foundation:Atlantic Housing Foundation (AHF), Inc. is a 501(c)3 not-for-profit affordable housing provider. Founded in 1999, we currently own and operate over 10,000 units of multifamily properties in 6 states and 37 cities. In addition to HUD HAP and LIHTC properties, Atlantic Housing owns and operates affordable housing, mixed-income multifamily assets, student housing and senior housing.The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality affordable housing and related services for low and moderate income families, helping residents improve their lives. We will do this in a manner that will foster the continuous improvement of our people and our company. We strive to be a top performing, thoroughly professional and genuinely caring organization in all that we do. As an organization, we aspire to and believe in - Making a difference.Why Should You Apply?You believe in the AHF mission and core valuesYou are the best at what you doYou meet the qualifications belowBenefits Offered:Paid every two weeksEducational ReimbursementOpportunities for upward mobility12 Paid Company Holidays16 hours of Learning Time Off annually32 hours of Volunteer Time Off annuallyCompetitive Paid Time Off accrualRent discount if living on-siteMultiple health care insurance plans that cover medical, dental, prescription, vision, employer HSA contributions, and supplemental health insuranceCompetitive 401(k) Program with employer matching contributionsJob DescriptionAbout the Resident Relocation Associate:The Resident Relocation Associate is an experienced, highly-organized and self-disciplined professional that will work closely with and have daily contact with residents to prepare them for, and assist with, all the required relocation activities at a property undergoing an in place rehabilitation during its duration. The Resident Relocation Associate will achieve this by interfacing with and conducting operations with the owner and rehabilitation project manager for relocation timelines, the property management team for resident and unit specific needs, and third party vendors such as moving companies. The Resident Relocation Specialist will be assigned to 2 projects at a time. The ideal candidate will have a background in affordable housing property management operations, a sound budget background for tracking and reporting expenses to budget, possess excellent communication skills, and be a team player. The candidate must be capable of working remotely as well as on-site engaging residents, project team members, and third party vendors. This position will report directly to the Regional Manager of the asset undergoing renovation.Job Responsibilities:Survey residents to understand their needs regarding their relocation experience.Assist in lease up of renovated units.Support site going through renovation in all aspects including assistance with regular office duties.Participate in or conduct activities such as leasing, inspections, resident communication, customer services, creating & utilizing organizational tools, etc.Convene and participate in resident and community relocation program community meetings.Draft and distribute notices to households due a relocation. Ensure all information and required notices are received by all applicable households and signatures obtained.Provide relocation counseling and assistance that is compliant with State and Federal regulations.Ensure a fluid flow of information for all relocation stakeholders.Schedule and coordinate all third party relocation vendors for execution of the relocation. Observe and supervise the execution of the relocation so each household is relocated efficiently and without incident.Execute project relocation plans in accordance with budgets. Report relocation transactions for reimbursement.Collaborate with multiple teams to achieve a successful execution of the plan, such as Property Management Operations, Development, Construction Management, Human Resources, general contractor, and moving company.Control and ensure the best relocation experience for residents by directing the execution of relocating residents to a temporary and/or permanent unitAssist with and monitor any claims for damaged household goods.Execute the required work by working remotely coordinating future work with vendors. Also being on site to meet with residents, walk units to confirm relocation needs, distribute advance notices, manage relocation activities with moving companies, and follow-up for a completely successful relocation experience.Conduct and execute responsibilities both remotely and onsite with appropriate office equipment and information technology.Collaborate, communicate and provide feedback for continuous improvement to the relocation plan, management and supervisor role, and resident relocation responsibilities.Project management, accurate and timely record keeping, and ability to effectively report status and results to the community manager, regional manager, senior or executive management.Complete all tasks identified and perform other duties as assigned.QualificationsEducation Requirements:High School diploma or equivalentComfortable using Microsoft Office and G Suite.Familiarity with Federal Fair Housing lawFamiliarization using remote and web based training techniques.Experience Requirements:2+ years of multifamily operations experience; 4+ years of leasing consultant experience or 2+ years as an assistant community manager.2+ years vendor management and basic contract experience.Prior experience with a multifamily rehab or renovation strongly preferred.2+ years' experience training small groups or people on processes and procedures.2+ years' experience working with relocation or moving companies.Working level knowledge with property management systems; preferably Yardi.Working understanding of apartment business management principles, including basic budgeting.Working understanding of construction rehabilitation processes.Additional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: Atlantic Housing Foundation, Dallas , Resident Relocation Associate, Other , Dallas, Texas