Resident Relocation Associate
Company: Atlantic Housing Foundation
Location: Dallas
Posted on: January 26, 2023
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Job Description:
Company DescriptionAbout Atlantic Housing Foundation:Atlantic
Housing Foundation (AHF), Inc. is a 501(c)3 not-for-profit
affordable housing provider. Founded in 1999, we currently own and
operate over 10,000 units of multifamily properties in 6 states and
37 cities. In addition to HUD HAP and LIHTC properties, Atlantic
Housing owns and operates affordable housing, mixed-income
multifamily assets, student housing and senior housing.The mission
of Atlantic Housing Foundation, Inc. is to promote and preserve
quality affordable housing and related services for low and
moderate income families, helping residents improve their lives. We
will do this in a manner that will foster the continuous
improvement of our people and our company. We strive to be a top
performing, thoroughly professional and genuinely caring
organization in all that we do. As an organization, we aspire to
and believe in - Making a difference.Why Should You Apply?You
believe in the AHF mission and core valuesYou are the best at what
you doYou meet the qualifications belowBenefits Offered:Paid every
two weeksEducational ReimbursementOpportunities for upward
mobility12 Paid Company Holidays16 hours of Learning Time Off
annually32 hours of Volunteer Time Off annuallyCompetitive Paid
Time Off accrualRent discount if living on-siteMultiple health care
insurance plans that cover medical, dental, prescription, vision,
employer HSA contributions, and supplemental health
insuranceCompetitive 401(k) Program with employer matching
contributionsJob DescriptionAbout the Resident Relocation
Associate:The Resident Relocation Associate is an experienced,
highly-organized and self-disciplined professional that will work
closely with and have daily contact with residents to prepare them
for, and assist with, all the required relocation activities at a
property undergoing an in place rehabilitation during its duration.
The Resident Relocation Associate will achieve this by interfacing
with and conducting operations with the owner and rehabilitation
project manager for relocation timelines, the property management
team for resident and unit specific needs, and third party vendors
such as moving companies. The Resident Relocation Specialist will
be assigned to 2 projects at a time. The ideal candidate will have
a background in affordable housing property management operations,
a sound budget background for tracking and reporting expenses to
budget, possess excellent communication skills, and be a team
player. The candidate must be capable of working remotely as well
as on-site engaging residents, project team members, and third
party vendors. This position will report directly to the Regional
Manager of the asset undergoing renovation.Job
Responsibilities:Survey residents to understand their needs
regarding their relocation experience.Assist in lease up of
renovated units.Support site going through renovation in all
aspects including assistance with regular office duties.Participate
in or conduct activities such as leasing, inspections, resident
communication, customer services, creating & utilizing
organizational tools, etc.Convene and participate in resident and
community relocation program community meetings.Draft and
distribute notices to households due a relocation. Ensure all
information and required notices are received by all applicable
households and signatures obtained.Provide relocation counseling
and assistance that is compliant with State and Federal
regulations.Ensure a fluid flow of information for all relocation
stakeholders.Schedule and coordinate all third party relocation
vendors for execution of the relocation. Observe and supervise the
execution of the relocation so each household is relocated
efficiently and without incident.Execute project relocation plans
in accordance with budgets. Report relocation transactions for
reimbursement.Collaborate with multiple teams to achieve a
successful execution of the plan, such as Property Management
Operations, Development, Construction Management, Human Resources,
general contractor, and moving company.Control and ensure the best
relocation experience for residents by directing the execution of
relocating residents to a temporary and/or permanent unitAssist
with and monitor any claims for damaged household goods.Execute the
required work by working remotely coordinating future work with
vendors. Also being on site to meet with residents, walk units to
confirm relocation needs, distribute advance notices, manage
relocation activities with moving companies, and follow-up for a
completely successful relocation experience.Conduct and execute
responsibilities both remotely and onsite with appropriate office
equipment and information technology.Collaborate, communicate and
provide feedback for continuous improvement to the relocation plan,
management and supervisor role, and resident relocation
responsibilities.Project management, accurate and timely record
keeping, and ability to effectively report status and results to
the community manager, regional manager, senior or executive
management.Complete all tasks identified and perform other duties
as assigned.QualificationsEducation Requirements:High School
diploma or equivalentComfortable using Microsoft Office and G
Suite.Familiarity with Federal Fair Housing lawFamiliarization
using remote and web based training techniques.Experience
Requirements:2+ years of multifamily operations experience; 4+
years of leasing consultant experience or 2+ years as an assistant
community manager.2+ years vendor management and basic contract
experience.Prior experience with a multifamily rehab or renovation
strongly preferred.2+ years' experience training small groups or
people on processes and procedures.2+ years' experience working
with relocation or moving companies.Working level knowledge with
property management systems; preferably Yardi.Working understanding
of apartment business management principles, including basic
budgeting.Working understanding of construction rehabilitation
processes.Additional InformationAll your information will be kept
confidential according to EEO guidelines.
Keywords: Atlantic Housing Foundation, Dallas , Resident Relocation Associate, Other , Dallas, Texas
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