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Client Contracts Administrator

Company: AMN Healthcare
Location: Dallas
Posted on: January 26, 2023

Job Description:

Job DescriptionJob SummaryThe Administrator I, Contracts supports operations of the Company's client contract pre-review process, which includes direct, two and three-party contracts, and managed service provider contracts, addendums, and amendments. This position creates and maintains Healthcare Professional contracts for our Travel Nursing business by verifying documentation in AMIE and Propel. The Administrator I, Contracts maintains facility client contracts in the AMIE and PeopleSoft systems by interpreting terms and documentation, enforcing business approval policies, and resolving discrepancies in partnership with the Client Sales, Recruitment, Customer Support, and Finance departments to pay and invoice in an accurate and timely manner - ultimately impacting client satisfaction, revenue, and profitability. This role is responsible for processing placements investigating and interpreting and analyzing contract modifications while enforcing the business approval process. The Administrator I, Contracts partners with the Sales Teams to gather customer contract approvals in order to expedite placements while maintaining compliance - ultimately increasing revenue and impacting customer satisfaction while reducing risk and liability.
Job Responsibilities

  • Educates internal customers by partnering and informing on client contract processes and systems in order to increase turnaround times and streamline processes.
  • Contributes to administrative execution of client contract negotiation process in a timely, flexible, and efficient manner.
  • Interprets client contract agreement, including all supplemental documentation that details terms and conditions of business relationship.
  • Communicates effectively with sales team and external clients to ensure all contract policies, templates, and forms are up-to-date, compliant with policies or regulations, and accessible.
  • Prioritizes contracts with clinicians/physicians on assignment, or high priority booking status, by adhering to established turn-around time Service Level Agreements
  • Modifies contract terms for placement-specific situations through notifications from internal partners.
  • Creates reports that reflect various contract related data and trends in order to achieve and maintain compliance (e.g. Joint Commission) requirements.
  • Conducts cross-training within CCA team to elevate team knowledge of various client agreements, state guidelines, and internal processes in order to ensure coverage and turnaround times.
  • Provides guidance in the training of new Team Members.
  • Summarizes and communicates issues or concerns regarding contracts or deadlines to supervisor.
  • Maintains working knowledge of each business line to rapidly consult on their dynamic contract needs and objectives.
  • Assists sales team by providing recommended changes to client contracts and approval of contract terms in accordance with Company guidelines.
  • Serves as an escalation contact and advisor to internal clients, sales divisions, and Client Contract Administration Team for all issues regarding internal process, policy, and training.
  • Works with supervisor and other team members to develop and maintain accurate desktop procedures (SOP's).
  • Assists corporate counsel with contract formation and administers all contracts/negotiation of contracts.
  • Prepares internal contract review metrics on a quarterly basis.
  • Updates Intel Agree by extracting all relevant client contract information from contract, service agreements, and billing terms and inputting in system. Updates recruit with contract documentation for internal RCS customer use and visibility.
  • Coordinates communication with internal partners to resolve billing/contract concerns.
    • Education
    • Bachelor's Degree - Preferred
      • Minimum Work Experience
      • 2+ years of broad contract and/or customer service experience in a fast-paced work environment.
      • Experience working with Master Service Agreements, Addendums, and Purchase Orders.
      • Project and contract management experience.
      • Supervisory experience.
      • Work experience in a corporate setting
        • Key Skills
        • Sales/Negotiation Skills
        • Advanced knowledge of Microsoft Office.
        • Leadership skills.
        • Ability to multi-task.
        • Excellent written and verbal communication skills
          • Respect * Passion * Continuous Improvement * Trust * Customer Focus * Innovation
            AMN's Commitment to Diversity, Equality and InclusionAt AMN, our diversity, equality, and inclusion philosophy is grounded in the belief that we should respect all voices, seek diverse perspectives, and succeed when we act together as a positive force for all of humanity. We have the opportunity to influence each other, our industry, and our communities by fostering a diverse team with a passion for social justice and equity. We are committed actively engaging in building an organization and society where equality is the norm, equity is achieved, and inclusion is universal so that we may all thrive.Pay Rate$18.25 - $21.50 HourlyFinal pay rate is dependent on experience, training, education, and location.

Keywords: AMN Healthcare, Dallas , Client Contracts Administrator, Other , Dallas, Texas

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