Field Support Specialist II
Company: Acuity Brands
Posted on: January 27, 2023
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial
technology company. We use technology to solve problems in spaces
and light. Through our two business segments, Acuity Brands
Lighting and Lighting Controls ("ABL") and the Intelligent Spaces
Group ("ISG"), we design, manufacture, and bring to market products
and services that make the world more brilliant, productive, and
connected. We achieve growth through the development of innovative
new products and services, including lighting, lighting controls,
building management systems, and location-aware applications.
**Location: AUSTIN, TX**
The Field Service/Support Engineer is responsible for successfully
delivering onsite and remote startup, troubleshooting, training,
optimization, and other critical services for digital lighting
systems. In addition, this role includes support for internal and
external stakeholders that may range from high-levels of knowledge
to no knowledge of our products and services. With effective
communication at the core of the role, one must communicate ongoing
progress, manage expectations, and drive favorable outcomes through
multiple communication mediums.
**Key Tasks & Responsibilities (Essential Functions)**
+ Performs onsite lighting and control startup, troubleshooting and
end user training.
+ Provides remote technical support for both internal and external
stakeholders (such as agents, distributors, electrical contractors,
end users, and internal teams) as it pertains to field applications
+ Creates and maintains relationships with key stakeholders to
provide differentiated service.
+ Provides engineering support and communicates cross-functionally
with other departments.
**Education (minimum education required)**
+ Associate of Engineering
+ Trade School Graduate
**Experience (minimum experience required)**
+ 0-2 years
+ General computer skills, including but not limited to e-mail,
spread sheet, word processing, and data entry
+ Strong communication skills, both written and oral
**Preferred Experience (i.e. industry experience)**
+ 2-4 Years of Experience
+ Working knowledge of lighting control system wired and wireless
technology, communication networking, high and low voltage
+ Solid electrical / electronic troubleshooting knowledge
**We invite you to apply today to join us as We Light the Way to a
Brilliant, Productive, and Connected World!**
We value diversity and are an equal opportunity employer. All
qualified applicants will be considered for employment without
regards to race, color, age, gender, sexual orientation, gender
identity and expression, ethnicity or national origin, disability,
pregnancy, religion, covered veteran status, protected genetic
information, or any other characteristic protected by law.
Please click here
for more information.
**Accommodation for Applicants with Disabilities:** As an equal
opportunity employer, Acuity Brands is committed to providing
reasonable accommodations in its application process for qualified
individuals with disabilities and disabled veterans. If you have
difficulty using our online system due to a disability and need an
accommodation, you may contact us at (770) 922-9000. Please clearly
indicate what type of accommodation you are requesting and for what
Any unsolicited resumes sent to Acuity Brands from a third party,
such as an Agency recruiter, including unsolicited resumes sent to
an Acuity Brands mailing address, fax machine or email address,
directly to Acuity Brands employees, or to Acuity Brands resume
database will be considered Acuity Brands property. Acuity Brands
will NOT pay a fee for any placement resulting from the receipt of
an unsolicited resume.
Acuity Brands will consider any candidate for whom an Agency has
submitted an unsolicited resume to have been referred by the Agency
free of any charges or fees. This includes any Agency that is an
approved/engaged vendor, but does not have the appropriate
approvals to be engaged on a search.
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Keywords: Acuity Brands, Dallas , Field Support Specialist II, Other , Dallas, Texas
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