APPLICATION SYSTEM SUPPORT

Company: Dallas County
Location: Dallas
Posted on: January 27, 2023

Job Description:

Brief Description

Provides advanced technical support and administration for new and legacy applications to resolve Tier 2 requests for a multi-site, multi-tiered, multiple deployment model system with significant integration with other systems.

Detailed Description

Analyzes application data flows and identifies the root cause of incidents. Reviews, analyzes, and documents applications systems & legacy databases for upgrades, migrations and integrations. Performs troubleshooting of software issues, refers unresolved system and application issues to technical staff; documents system problems and resolutions. Maintains activity-tracking systems. Provides flow diagrams, organizes and updates application documentation including knowledge base documents for Tier 1 and Tier 2 support. Participates in researching and testing of new software or updated features with other support staff and QA resources to test and/or validate new application versions, patches or functionality; executes test scripts; assists in coordination of new releases; monitors deployment of new releases. Performs other duties as assigned.

Job Requirements

Education and experience equivalent to a Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Business Administration or in a job related field of study.Two (2) years related experience required. Familiarity with standard office software, including template/fillable forms creation including Adobe Acrobat/ Nuance, web browser and audio/video recording software configuration options and settings preferred. Prior work experience/familiarity with department operations/workflow. Must pass a background investigation.Must have a valid Texas Drivers License and good driving record.Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. "Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/oraccess to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement." Standard office environment. Ability to lift and carry up to 50 lbs. unassisted.

Additional Details

An extensive pre-employment background investigation will be conducted on all applicants who have been offered a position with Dallas County.The hiring process involves successful completion of each step.The steps include Criminal History Review, Traffic Violations Record, Review of Personal History Statement and Documents, Physical Examination, and Background Investigation.Dallas County is an Equal Employment Opportunity Employer. AmeriCorps, Peace Corps, National Service Alumni volunteers, and persons with a criminal background are encouraged to apply.

Keywords: Dallas County, Dallas , APPLICATION SYSTEM SUPPORT, Other , Dallas, Texas