Outbound Call Center Remote
Company: ReqRoute
Location: Dallas
Posted on: January 27, 2023
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Job Description:
Outbound Call Center RemoteDallas, TXGreetings Role: Outbound
Call Center Remote Duration: 11+ Months Pay Rate: $16/hr on w2
Hiring process: Phone Interview Onboarding process: Paperwork + BGC
Job Description Candidate must have experience providing white
glove service Candidates will be communicating with Medicare
customers Minimal inbound calls, candidate must be comfortable
making outbound calls Responsibilities: Place outbound calls to
members regarding member engagement or care, especially for those
at risk of leaving the Medicare plan. For those at risk of leaving,
you will be working to resolve concerns to their satisfaction to
retain them as a member of the plan. Agent must know when to reach
out to internal partners and when/how to internally refer issues
ranging from claims, provider searches, location of resources,
obtaining an interpreter, processing billing payments, referring
enrollment issues and helping members understand benefits. With a
high level of accuracy and attention to detail, agents must have
the ability to maintain professionalism while working within
documentation guidelines, on proprietary software, utilizing dual
screens and multiple applications. Agents are required to check two
email accounts daily and stay up to date on call handling resources
through continual document review and completion of mandated
knowledge checks as assigned. Agents will live-document all caller
interactions in accordance with Quality Assurance Guidelines and
will maintain an average monthly rating as defined for the site.
Agents will be in attendance for and will adhere to their slated
schedule and will be either on a call, or readily waiting for a
call-in order to maintain minimum Production and Adherence
standards. Exceptional attention to detail and willingness to
learn, adapt and interact with individuals who may be angry,
frustrated or calling in to complain while helping to ease the
abrasion between the member and the plan. Ability to work overtime
and/or a flexible schedule based on business, client and/or account
needs. Agents will be required to use a laptop and monitor and
navigate multiple systems while assisting callers Regards, Rahul
Yadav (408) 560-3956 (Click to see MOST Current Openings)
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REMOVE in the Subject line of this email ReqRoute, Inc is an Equal
Opportunity Employer. Qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, disability, military status, national origin or
any other characteristic protected under federal, state, or
applicable local law (We are committed to providing exceptional
experience. To give feedback please email us at . Companies across
U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT
professionals. Recruiting is our passion and we support Fortune
1000 companies with their hiring needs. We always seek to deliver
competitive and sought-after career opportunities to our potential
consultants and employees. We invite you to review the position
requirements and apply today if your skills match our needs.
ReqRoute, Inc is an Equal Opportunity Employer. Qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, disability, military status,
national origin or any other characteristic protected under
federal, state, or applicable local law.
Keywords: ReqRoute, Dallas , Outbound Call Center Remote, Other , Dallas, Texas
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