Remittance Research Specialist - Remote (OK/TX)

Company: NRG Energy
Location: Dallas
Posted on: January 27, 2023

Job Description:

As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future!
SummaryThis position is responsible for maintaining daily remittance operational functions that support the management of receivables in accordance with the company's remittance business practices and policies for all applicable affiliates and customer segments. The ideal candidate must be familiar with common remittance and cash application terminology and have an understanding and ability to take action on remittance process, including related system interfaces and applications. Ability to interact effectively with co-workers and customers (internal and external) is a must. Duties/Responsibilities

• Maintain thorough knowledge of Remittance Operations' business rules, policies, procedures, and systems.
• Timely execution of ongoing remittance activities.
• Assist in performing team quality control for accuracy and efficiency.
• Recognize, recommend, and contribute to the improvement of procedures, business rules and processes related to remittance activities.
• Conduct production line monitoring of oneself and ensure timely processing of daily remittance related activities (i.e., payment exceptions and payment inquires).
• Maintain performance tracking (i.e., production workflows, quality control, etc..).
• Communicate with customers, peers, and management regarding applicable remittance activity via telephone, email, fax and/or USPS for special applications outside the standard policies and procedures.
• Provide support on special projects related to operational based issues relating to Remittance Operations.
• Interface with other operational organizations to ensure coordination and cooperation toward customer issue resolution.
• Be a participant in team meetings, town halls, and be compliant with all company required trainings.
• Perform other duties as assigned.Education
  • Bachelor's degree in business or related area from accredited four-year university is preferred. Experience may substitute for college education; in which case a high school diploma or equivalent is required. Experience
    • 5+ years' relevant remittance operations work experience with as many years working in SAP/CCS.
    • Knowledge of the utility and/or deregulated energy industry is a plus. Special Skills/Knowledge Requirements
      • Knowledge of Remittance processes and supporting systems (SAP/CCS), interfaces/channels (EDI, IVR, Lockbox, and Web) and applications (Paymetrics)
      • Strong organizational skills
      • Moderate knowledge of Excel and SQL
      • Technical acumen is a plus - ability to translate an operational issue with IT for resolution
      • Strong work ethic with a level of honesty and integrity
      • Able to handle multiple tasks simultaneously and work with ambiguity
      • Ability to work effectively both independently and with teams.
      • Capable of communicating in a confident manner with internal customers/ departments
      • Effective problem-solving skills and ability to use good judgment to make recommendations and decisions.
      • Maintain professional conduct at all times
      • Attention to detail is critical
      • Ability to adapt to rapidly changing priorities; at times working with a sense of urgency
      • Excellent personal computer skills within a windows environment, including spreadsheets, databases and word processing.
      • Ability to use fundamental math daily (add, subtract, multiply, divide and calculate percentages).Working Conditions
        • Fast paced environment with high volume workload.
        • Remote environment / Work from home set up required
        • Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
        • Overtime may be needed during high peak times Why NRG is a great place to work:
          • Great company culture!! Voted as a BEST employer by Forbes
          • A competitive total compensation package, including annual incentive and/or commission
          • Stock Purchase Plan
          • Benefits on the first day of employment -Medical, Dental, Vision, Life Insurance, and Short Term Disability, Wellness program, etc.
          • Company-paid life insurance and disability insurance
          • 401 (k) plan to help save for retirement
          • Generous PTO plan, plus 8 company holidays, and 3 floating holidays
          • Numerous discounts, including electricity discounts on NRG brandsIf you reside in or intend to work remotely from California, Colorado, New York or Washington State, you may contact Careers@nrg.com for compensation information related to this position and other information as required by applicable law. Please include the job title in your request.You must reside in the United States to be eligible for this position.#GS-LI#GS-CB#GS-LI-RemoteNRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

Keywords: NRG Energy, Dallas , Remittance Research Specialist - Remote (OK/TX), Other , Dallas, Texas