Service Writer
Company: Kirby Corp.
Location: Dallas
Posted on: January 27, 2023
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Job Description:
Essential Duties and Responsibilities include the following. Any
one position may not include all of the listed duties, nor do all
of the listed examples include all tasks which may be found in
positions within this classification.
* Assist with answering telephone and monitor lines on hold for
prompt response time.
* Greet service customer with a positive attitude
* Inspect new trucks and trailers when brought in for any damage
before we log equipment in fill out check in form
* If new equipment is coming in for install alert sales staff by
e-mail with VIN# and scan check in form
* Document customer complaints
* Open work order
* Maintain communication with service management on progress
* Keep customers informed on progress of service jobs
* Write up and prepare work orders for final review and invoicing
get purchase orders for open accounts
* Maintain a strong, personal commitment to the safety culture.
* All other duties as assigned.
Competencies:
* Demonstrates quality work through accuracy, thoroughness and
attention to detail.
* Exhibits efficiency in problem solving by identifying and
resolving problems in a timely manner to meet established customer
deadlines.
* Strives to continuously build knowledge and skills and share
expertise with others.
* Commitment to a standard of excellence in customer service.
* Shows adaptability by effectively responding to frequent change,
delays, or unexpected events.
* Exhibits superior dependability by consistently arriving to work
on time and as scheduled.
* Contributes to building a positive team environment through
commitment, respect and communication.
* Demonstrates professionalism by acting with integrity, high moral
standards and personal accountability.
* Shows organizational support by consistently following policy and
procedures.
Qualifications: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
* High school diploma or general education degree (GED) or
equivalent combination of education and experience.
* Experience working with customers, vendors and all levels of an
organization is preferred.
* Ability to utilize desktop computer systems, hardware and
operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook,
Internet Navigation, 10-key touch, Minimum 40 WPM).
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
* Ability to lift up to 25lbs.
* Ability to sit for long periods of time.
* Work in air conditioned office, outside and workshop.
* Will be required on occasion to work more than 8 hours on one
shift.
* Requires occasional bending, stooping, lifting and carrying.
* Reaching or handling with arms, hands and fingers.
* Manual dexterity sufficient to work with fingers (i.e. frequent
typing)
* Normal vision with or without corrective lenses.
Keywords: Kirby Corp., Dallas , Service Writer, Other , Dallas, Texas
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