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Guest Services Associate

Company: Dallas Museum of Art
Location: Dallas
Posted on: January 27, 2023

Job Description:

Job Type

Part-time

Description

Position: Guest Services Associate

Reports to: Assistant Manager of Guest Services

Classification: Non-Exempt, Part-Time

Benefits: not benefits eligible

Schedule: non-standard including evenings and weekends

Compensation: $15.00/hour

Mission: The Dallas Museum of Art is a space of wonder and discovery where art comes alive.

The DMA will:

Place art and our diverse communities at the center around which all activities radiate.

  • Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.
  • Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.

    Scope of Position:

    This position provides customer service, sales, relationship management, and database maintenance support for the Dallas Museum of Art. The primary focus of the position is to generate revenues from DMA guests (Members and visitors) onsite, providing exceptional customer service by addressing and resolving complaints and inquiries; and assisting in the delivery of high quality experiences that drive repeat Museum engagement and visitation.

    Essential Functions:
    • Support Membership revenue goals by soliciting Museum guests for membership, and servicing existing Members for upgrades, renewals, and annual fund donations
    • Support Museum revenue goals through ticket sales to visitors
    • Provide excellent customer service to guests through face-to-face interactions
    • Assist with problem-solving and handling difficult interactions with guests and use judgment to offer approved incentives when appropriate
    • Document questions, concerns, and requests of existing and prospective guests for follow-up
    • Complete opening and closing procedures including cash reconciliation, stocking Museum materials, completing reports, updating database, maintain daily activity tally, updating phone log, and preparing onsite technology for daily use
    • Ensure that data is entered correctly into the Development database (Raiser's Edge)
    • Accurately complete daily transaction top sheets and ensures correct details are captured
    • Maintain onsite presence during the Museum's hours of operation and work Member related events
    • Proactively seek to connect guests with participatory opportunities within the museum
    • Other duties as assigned

      Requirements

      Education, Experience, and Certifications:
      • At least 6 months of direct customer service experience required
      • Bilingual Spanish preferred
      • Raiser's Edge database and/or Etix ticketing system experience is a plus

        Key Qualifications:

        • Spanish language ability strongly preferred
        • Ability to work flexible hours including evenings and weekends
        • Excellent communication skills, both verbally and in writing
        • Strong organizational skills
        • Ability to multi-task in high stress situations
        • Ability to be flexible and adaptable, and have a good sense of judgement during ambiguous situations
        • Strong attention to detail
        • Warm, professional, outgoing attitude when dealing with the public
        • Calm and patient demeanor when handling difficult interactions
        • Ability to frequently stand or walk for periods of up to 4 hours

          Our Core Values

          Act with Integrity: We are honest and ethical.

          Build Inclusivity: We create spaces where everyone can feel like they belong.

          Communicate Respectfully: We listen intentionally and advocate for diverse perspectives.

          Embrace and Drive Change: We are innovative, creative, and solutions driven.

          Foster Connections: We collaborate around shared goals.

          Maintain Balance: We encourage ourselves and each other to reflect and recharge.

          Remain Curious: We pursue personal and professional learning.

          Equity, Diversity, and Inclusion Policy

          The Dallas Museum of Art fosters equity, celebrates diversity, and supports inclusion. We acknowledge that diverse backgrounds and voices of visitors, volunteers, trustees, staff, and communities represented in the collection make us stronger and better equipped to make positive impacts locally, nationally, and internationally.

          Equity

          Society's historical legacies and systemic barriers have created disparities in the communities we serve. Knowing this, we strive to expand and enhance arts opportunities for all.

          Diversity

          Many factors-including but not limited to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, veteran status, disability, genetics, economic backgrounds, and experiences-make individuals and groups unique. Our goal is to ensure visitors, volunteers, trustees, staff, and collections reflect this diversity.

          Inclusion

          We commit to listening to and learning from diverse voices and perspectives. We create a vibrant and accessible social space that encourages dialogue and the exchange of ideas through arts and culture.

          EOE

          The Dallas Museum of Art is committed to building a culturally diverse staff and is an Equal Opportunity Employer. The DMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

          Salary Description

          $15/hour

Keywords: Dallas Museum of Art, Dallas , Guest Services Associate, Other , Dallas, Texas

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