help desk representative

Company: Randstad US
Location: Dallas
Posted on: January 27, 2023

Job Description:

help desk representative.+ dallas , texas (remote)+ posted january 10, 2023**job details**summary+ $21 - $21.75 per hour+ temp to perm+ high school+ category computer and mathematical occupations+ reference989131job detailsjob summary:We are looking for a local Dallas candidate for a remote Help Desk Representative role. This candidate will work under direct supervision to provide routine technical assistance to faculty and staff with respect to computer problems related to information systems, hardware, software, and/or telecommunications.location: DALLAS, Texasjob type: Contractsalary: $21.00 - 21.75 per hourwork hours: 7am to 3pmeducation: High Schoolresponsibilities:1. Responds to phone requests received by client services center from university staff and faculty for assistance with problems in areas of computer hardware, software, information systems, and/or telecommunications.2. Monitors pending requests to ensure prompt resolution of client problems.3. Maintains records and status of activities.4. Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications.5. Resolves occasional computer, telecommunications, or systems problems on site.6. Follows-up on resolved client contacts.7. Performs other duties as assigned.qualifications:+ Experience level: Entry Level+ Minimum 1 year of experience+ Education: High School (required)skills:+ Helpdesk (1 year of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Keywords: Randstad US, Dallas , help desk representative, Other , Dallas, Texas