Professional, Client Success - Mortgage Solutions

Company: CoreLogic
Location: Dallas
Posted on: March 19, 2023

Job Description:

Professional, Client Success - Mortgage Solutions page is loaded Professional, Client Success - Mortgage Solutions Apply locations San Diego - 9645 Granite Ridge Drive Dallas, TX time type Full time posted on Posted 2 Days Ago job requisition id REQ11858 Job Summary:Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!Job Description:The Client Success role is responsible for developing customer relationships that promote retention and loyalty. They work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Client Success role act as an advocate for the customer and can provide the company with the voice of the customer. The role may provide technical support to customers with the goal of keeping customers satisfied. What You'll Be Doing:

• Ensures all customers are fully engaged and getting the value they expect from the product.
• Accountable for new client on-boarding and training.
• Executes meetings and events to educate and guide customers on products and services and its benefits to support customer buying selection
• Acts as a client advocate and may give input into process improvements, product design or additional tools customers need
• May help customers plan and understand the best ways to utilize their products based on the customer's business needs.
• Notifies process problems and challenges to the appropriate departments
• Follows procedures that optimize the customer experience.
• Updates and documents activities for new accounts into systems in an accurate and timely manner.
• Ensure at-risk customers are retained
• May gather feedback from customers and analyze customer data to identify the best practices
• May uncover sales leads that are handed off to sales and partners with sales to retain clients What's in it For You:
  • A casual, fun working environment, where you can be part of bringing some of the most ground-breaking predictive products to market, alongside a team that's as passionate as you are about this stuff
  • Hybrid working model- 1 day in office and 4 days remote
  • Competitive base, bonus, and benefits!
  • Career path for continued professional growth.
  • Best- in- class account management training and leaders that care about your professional growth!
  • Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.Job Qualifications:
    • Minimum of 2 yrs of account management or customer service experience
    • The desire to provide customers with exceptional customer support
    • Technical aptitude and ability to become an expert in the product being sold
    • Desire to learn in-depth knowledge of the customer and to advocate on their behalf
    • Knowledge of customer service practices
    • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
      • Experience with Customer Relationship Management (CRM) software such as Oracle or Salesforce a plusAnnual Pay Range:44,812 - 56,014 USDCoreLogic benefits information can be found here: http://www.yourcorebenefits.com/ . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. - CoreLogic's Diversity Commitment: CoreLogic is fully committed to employing a diverse -workforce and creating an inclusive work -environment that embraces everyone's unique -contributions, experiences and values. We offer an -empowered work environment that encourages -creativity, initiative and professional growth and -provides a competitive salary and benefits package. - We are better together when we support and recognize our differences. EOE AA M/F/Veteran/Disability: CoreLogic is an Equal Opportunity/Affirmative Action -employer committed to attracting and retaining the -best-qualified people available, without regard to -race, color, religion, national origin, gender, sexual -orientation, gender identity, age, disability or status -as a veteran of the Armed Forces, or any other basis -protected by federal, state or local law. CoreLogic -maintains a Drug-Free Workplace. - Please apply on our website for consideration. Privacy Policy - http://www.corelogic.com/privacy.aspx By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates. Similar Jobs (3) Professional- Inside Account Executive- Mortgage Technology Solutions locations Dallas, TX time type Full time posted on Posted 19 Days Ago Sr. Professional, Data Solutions Engineering locations 2 Locations time type Full time posted on Posted 30+ Days Ago About Us Are you ready for a career with CoreLogic? When you're part of CoreLogic, you're part of something big; something that reaches beyond yourself and beyond today. We're not only a cutting-edge information solutions provider; we're also a team of the greatest thinkers, client-care representatives and talent from around the globe. We're poised toward a future filled with opportunity, discovery and ground-breaking work. And if you share this passion, then you may just be CoreLogic, too. CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, pleaseclick here . CoreLogic will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please -click here .
        If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at careers@corelogic.com or 1-866-224-2086. Please include the following information in your email:The specific accommodation you're requesting to complete an employment application The position you are applying for (job title and/or job number)Do you represent a third-party organization supporting individuals with disabilities? You can contact us at careers@corelogic.com. -Please allow up to three business days to receive a response.Please include the following information in your email:Your organization's name Organization's location(s) Brief description of your needCoreLogic is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of CoreLogic. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of CoreLogic or a CoreLogic recruiter, please contact CoreLogic at careers@corelogic.com .
        • Please be advised that all legitimate correspondence from a CoreLogic employee will come from "@CoreLogic.com" email accounts.
        • CoreLogic will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format.
        • CoreLogic will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

Keywords: CoreLogic, Dallas , Professional, Client Success - Mortgage Solutions, Other , Dallas, Texas