Patient Relations Specialist
Company: Surgical Notes
Location: Dallas
Posted on: March 19, 2023
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Job Description:
Job Description
Surgical Notes is hiring for a Patient Relations Specialist to
assist patients and Accounts Receivable. The ideal candidate has
excellent organizational skills, communication skills, with the
desire and ability to learn quickly. Working as a part of the team
to meet deadlines, but also being able to work independently is
crucial to the success in this position. Our organization prides
itself on being built upon a set of strong core values. We are
looking for candidate who will actively exhibit these core values:
Service Excellence, Transparency, Teamwork, Accountability,
Hardwork, and Positive Attitude.
Reports to: Manager, Revenue Cycle
Responsibilities:
---Maintain a healthy patient A/R
---Ensure all statements, calls, refunds and collection agency
referrals are current
---Maintain detailed status logs
---Communicate effectively with clients and follow-up
professionally, when needed
---Answer all incoming and complete all outgoing patient calls
---Follow-up with patients if their claim is pending a
questionnaire, accident info or COB
---Send all patient statements
---Meet specific metrics defined by SNBilling
---Other responsibilities as assigned
Role Information:
---Full-Time
---Hourly
---Non-Exempt
---Eligible for Benefits
---Remote: The minimum bandwidth requirements are 10 Mbps upload
and 50 Mbps download speeds. The recommended bandwidth requirements
are 20 Mbps upload and 100 Mbps download speeds.
Job Requirements
Job Requirements:
---3+ years of ASC/Hospital Payment Posting
---Experience with the Revenue Management Cycle
---Knowledge of payer contracts and Explanation of Benefits
---Ability to communicate effectively with leaders and patients
---Understanding of HIPAA regulations
---Strong verbal and written skills
---Great attention to detail
---Excellent communication skills
---Strong organizational skills
---Effective time management abilities
---A positive, open and friendly attitude to colleagues and
clients
---Superior customer service and professionalism
Physical Demands:
---Sitting and typing for an extended period of time
---Reading from a computer screen for an extended period of
time
---Work environment of a traditional fast-paced and
deadline-oriented office
---Working closely with others
---Frequent verbal communication, primarily over the phone, and
face-to-face interaction
---Working independently
---Frequent use of a computer and other office equipment
---COVID-19 vaccination required
Key Competencies:
---Communication
---Customer Service
---Attention to Detail
---Productivity
---Organization
Compensation Information:
About Surgical Notes
Surgical Notes is the premier ASC revenue cycle management and
billing services partner. Our expert teams with ASC-specific
experience provide scalable billing, transcription, coding, and
document management services and solutions that fully integrate
with all leading ASC practice management systems. The largest
management companies and hundreds of ASCs that partner with
Surgical Notes experience and benefit from immediate operational
and financial improvements that exceed industry performance
levels.
Surgical Notes is an equal opportunity employer. We celebrate
diversity and are committed to creating an inclusive environment
for all employees.
Privacy Statement
We use the personal information collected for the purpose of
processing job applications, evaluating candidates for employment,
and/or carrying out and supporting HR functions and activities We
may share your personal information in connection with, or during
negotiations of, any merger, sales of Company assets, or
acquisition of a portion or of all of our business to another
company. If you have any questions regarding this California Job
Applicant Privacy Notice or our privacy practices, please contact
us at careers@surgicalnotes.com.
Keywords: Surgical Notes, Dallas , Patient Relations Specialist, Other , Dallas, Texas
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