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Senior IT Support Specialist

Company: PC Connection, Inc.
Location: Coppell
Posted on: March 19, 2023

Job Description:

Connection has a fantastic opportunity through our Technical Staffing division for a Senior IT Support Specialist. It is a contract-to-hire position for a terrific end client in Coppell, TX. This position is on-site with benefits and great growth opportunities.

We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month!

Job Duties:

  • Manage the IT ticketing system workflow and escalation process.
  • Assign tickets to the IT Support Specialist as required
  • Provide ongoing support and troubleshooting assistance whenever needed
  • Act as an after-hours support contact for business-critical issues when assigned
  • Assist with LAN/WAN Afterhours installation, and maintenance
  • Assist during the disaster Recovery plan execution
  • Serve as the primary support person in the following areas/technologies:
  • Desktop support
  • Office 365
  • Active Directory
  • Teams
  • Macrium - computer imaging application
  • GoTo Assist / Remote Desktop Services
  • Windows 10
  • Windows 7
  • Windows Servers 2012 (R2) / 2016
  • Kaspersky antivirus (AV system)
  • Printers/ Print servers
  • Computer Equipment inventory
  • CISCO switches
  • Identify and resolve production issues
  • Maintain and provide detailed support documentation
  • Assist in technical projects and ensure they are completed on time, and delivered with high quality
  • Provide employee desktop support as required
  • Communicate within business leadership, keeping them up to date with production impacts and status
  • Identification, troubleshooting, and resolution of desktop support issues
  • Monitor the security and environment in the IT Computer room
  • Facilitate service and support from service providers and third-party vendors

Keywords: PC Connection, Inc., Dallas , Senior IT Support Specialist, Other , Coppell, Texas

Click here to apply!

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