Enterprise Account Executive I
Company: Frontier Communications
Location: Dallas
Posted on: March 19, 2023
Job Description:
OverviewThe Enterprise Account Executive I is the catalyst
behind Frontier Communications' success as an organization. As a
consultative sales professional, the Enterprise Account Executive I
is responsible for protecting and growing revenue performance
within our current Medium Enterprise segment. This is achieved by
managing an assigned base of existing customers as well as
selectively acquire new customers.The Enterprise Account Executive
I is expected to develop credibility in understanding customers and
prospects requirements through a deep understanding of their
business drivers, objectives and challenges, and to propose
solutions to those requirements comprised of Frontier's
comprehensive portfolio of information and communications
technology solutions.For existing assigned customers, the
Enterprise Account Executive I is charged with developing
strategies and tactics to increase customer retention, improve
customer satisfaction, and grow revenue.RoleYour role as an
Enterprise Account Executive I includes:
- Retain and grow our current customer base
- Selectively acquire new customers
- Manage and optimize current revenue of existing customer base
through retention activities, new product sales, and strategic
technology migration
- Accountable for incremental growth in assigned module(s)
consisting of customers in single or multiple vertical
industries
- Manage both pre- and post-sales support resources throughout
the sales cycle to retain and leverage customer relationships,
provide business solutions, and expand existing revenue base
- Pre-Sales: Solutions Sales Specialists and Sales Engineers
- Post-Sales: Project Managers, Engineers, and Customer Service
Advisor
What makes a good Enterprise Account Executive I?
- Retain and grow customer base through building strategic
partnerships and approaching opportunities through the customer
lens
- Influencing others to act by gaining commitment and agreement
on add-on sales solutions
- Ability to articulate client strategies, using industry
knowledge to expand business opportunities
- Resourceful and able to overcome obstacles and barriers to find
appropriate sales solutions
- Partners with internal teams to ensure operational efficiencies
and serviceCore Responsibilities
- Foster extensive relationships with existing and new customers
within assigned customer module including C-Level Executives,
decision makers, influencers and key users
- Retain current customer base and expand revenue through
cross/up-sell opportunities
- Develop new revenue opportunities by prospecting potential
customers
- Develop and implement comprehensive Account Plans for each
assigned customer working with cross-functional partners across
Frontier to deliver results
- Improve and maintain current customer satisfaction results
through engagement and responsiveness to regular surveys and
feedback
- Partner collaboratively with paired Customer Service Associate
to ensure outstanding customer service and responsiveness
- Establish self as a trusted advisor, providing guidance on
strategic initiatives in the position to instinctively know how to
provide relevant insights
- Connect client's business objectives with Frontier Business
solutions and effectively understand and respond to customer
objections
- Partner with pre-sales engagement members to align goals and
ensure ongoing refinementWhen you're in the business of making
connections, diversity and inclusion become part of your fiber. We
believe in unlocking the power of diversity to drive digital
connectivity, so if you feel your experience looks a little
different, and you can add value, we encourage you to apply!
#BuildGigabitAmerica
Requirements
- Good understanding of the network attributes, complex
communication products, and solutions sought by medium enterprise
level companies
- Displays ability to create new demand by proactively bringing
new points of view to target accounts
- Can identify and articulate customer value proposition and
links solutions to the customer strategy
- Consistently demonstrate the ability to convert qualified leads
into sales opportunities
- Strong presentation skills
- Sales cycle management experience, including Salesforce
proficiency
- Associates required, Bachelor's Degree preferred, or equivalent
relevant experience
- Minimum of 2-5 years of business-to-business experience in
Medium sized companies with a proven, documented track record of
success
- Complex and Consultative Sales Environment
- Selling individual products and integrated complex
communication solutions throughout an organization
- Telecommunications industry experience(s) a plus
- Candidate must possess a valid state driver's license and have
a clean driving recordFrontier salaries are estimated by third
parties and may or may not reflect actual or total compensation.
Please confirm with your recruiter.We are deeply committed to
attracting talented team members in the US from all backgrounds
regardless of race, age, gender, ethnicity, religion, sexual
orientation, disability status, or nationality. However, at this
time, we are not sponsoring any Visas.Frontier Communications is an
Affirmative Action and Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or protected veteran status and will not be
discriminated against on the basis of disability.
RTRFTR
Keywords: Frontier Communications, Dallas , Enterprise Account Executive I, Other , Dallas, Texas
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