REFERRAL COORDINATOR
Company: Cardiovascular Provider
Location: Dallas
Posted on: May 28, 2023
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Job Description:
HeartPlace- USHV has an excellent full time employment
opportunity, with benefits, for an experienced Referral Coordinator
at its corporate headquarters located in far North Dallas, TX.
Prior recent referral experience is required. General
SummaryPerforms administrative/clerical duties that assist in
patient care management.Principal Duties and
ResponsibilitiesProvides excellent customer service and the highest
quality patient care.Coordinate the online process of referring
patients to appropriate clinics. This tracking may use online
referral database(s) outside of current practice management system.
Be the system navigator and point of contact for clinic offices
concerning completion of the transfer of online documentation to
the practice management system. Ensure complete and accurate
registration in the practice management system, including patient
demographic and current insurance information. Support providers
and patients in synchronizing appointments, authorizations, and
tests taking place in different clinics.Ensure that referrals are
addressed in a timely manner; ie, contact patient within 48 hours.
Update dispositions of patient contact, appointment times and/or
patient refusals continually throughout the entire process to
completion in the online referral database. Assemble information
concerning patient's clinical background and referral needs. Per
referral guidelines, provide appropriate clinical information to
specialist. Information to be uploaded to the practice management
system.Maintain ongoing online tracking and appropriate
documentation of referrals to promote team awareness and ensure
patient safety. Communicate with designated clinic staff to ensure
accurate follow-through of referral.Establish and maintain
relationships with identified network liaisons in coordinating
online process. Assist patients in problem solving by ensuring
clinic staff are notified if any potential issues arise related to
the health care system, financial or social barriers (e.g., request
interpreters as appropriate, transportation services or
prescription assistance). Follows all OSHA and other safety
guidelines. At all times protects the confidentiality of protected
health information (PHI) of patients per HIPAA regulations; does
not normally have business need for seeing PHI of
employees.Completes education requirements timely, as set by the
Company.Actively demonstrates collaborative and professional
teamwork at all times.Performs other duties as required.Works at a
centralized location during scheduled hours. Regular attendance in
accordance with our policy is an essential requirement of this
role. Knowledge, Skills and AbilitiesHigh school diploma or
equivalent.At least 2 years of front medical office experience
including scheduling, collections and pre-authorizations.Cardiology
practice experience highly preferred.Fluently speaks, reads, and
writes English.Understanding of HIPAA requirements.Excellent verbal
and written communication skills.Ability to meet physical demands
of the job which include, but are not limited to: standing,
bending, pushing, pulling, lifting, transporting supplies or
equipment, walking for extended periods of time, and occasionally
lifting and carrying items which may weigh up to 50 pounds.Vision
and hearing must be within or correctable to within normal range.
Work EnvironmentLong periods of standing or sitting.Normal range of
hearing, voice, and vision to perform work and
communication.Repetitive use of hands and fingers (e.g. use of
computer keyboard).Ability to travel to off-site clinics. Busy,
complex office environment requiring detailed, focused
attention.Normal office environment with minimal discomfort due to
noise, temperature or dust.Ability to meet physical demands of the
job which include, but are not limited to: standing, bending,
pushing, pulling, lifting, transporting supplies or equipment,
walking for extended periods of time, and occasionally lifting,
pushing, pulling and carrying items which may weigh up to 40
pounds.Vision (including the discernment of color) and hearing must
be within or correctable to within normal ranges.Ability to perform
the essential functions of the job description with or without
accommodation. (Note any requested accommodations below.)
Environmental characteristics described herein are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.We are proud to be an EEO employer M/F/D/V. We
maintain a drug-free workplace and perform pre-employment substance
abuse testing.We do not require COVID vaccination, but do encourage
it. PDN-990b15b3-838d-4291-b0f4-0c214293b6d6
Keywords: Cardiovascular Provider, Dallas , REFERRAL COORDINATOR, Other , Dallas, Texas
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