Lead Policy Service Associate
Company: Hallmark Financial
Posted on: May 28, 2023
Provide world-class customer service when handling inbound calls and/or live chats in a contact center environment. Assisting policyholders and agents by delivering timely, accurate and responsive information for both auto and renters lines of business. Independently solve problems of extensive scope and complexity. Identify, analyze and own customer policy needs to ensure high customer satisfaction, growth, and retention of business. Administer detailed underwriting duties and policy service processing on new and existing business. Act as the first contact for Policy Service Associates and Senior Policy Service Associates, mentoring and coaching those who need assistance with moderately complex issues.
Education, Experience, Knowledge and Skills:
Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keywords: Hallmark Financial, Dallas , Lead Policy Service Associate, Other , Dallas, Texas
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