Service Advisor - David McDavid Honda Frisco

Company: David McDavid Automotive Group
Location: Frisco
Posted on: May 28, 2023

Job Description:

Overview:David McDavid Honda of Frisco is currently seeking a Service Advisor to add to our Growing Team! As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused who will help us redefine the car-buying experience. **Great Team Culture - Competitive Compensation - Endless Career Growth Opportunities - Fantastic Work Life Balance** Benefits:Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock equity grant awards (select management and front-line team members eligible!)Insurance / Retirement:
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Paid pregnancy disability leave and parental leave available
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Holiday savings program with company matchLearning, Tuition Assistance and Career Development:
    • Digital career path tool to assist with career development
    • Continuous training through Asbury University
    • Professional growth and development opportunitiesAdditional advantages:
      • Student loan relief resources
      • Employee assistance program
      • Employee discounts on vehicle purchases, parts and service repairs
      • Scholarship awards
      • Opportunities to join our community service initiatives
      • Aggressive Employee referral program with bonus opportunitiesResponsibilities and Qualifications:The Service Advisor is the face of the dealership for service customers. It is the Service Advisors responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturers published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
        • Greet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturers warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and propertyMust be able to manage in a fast paced work environment with limited supervisionMust have great customer service, phone and computer skills Previous automotive Service Advisor experience heavily preferredMust be a minimum of eighteen years of ageMust have a valid driver's license Must be able to pass pre-employment screening (background & drug test)IND4

Keywords: David McDavid Automotive Group, Dallas , Service Advisor - David McDavid Honda Frisco, Other , Frisco, Texas