Solutions Architect

Company: Appspace Inc.
Location: Dallas
Posted on: September 21, 2023

Job Description:

Your Role as a Solutions Architect: -
As a Solutions Architect, you will partner with multiple teams within the organization in a pre and post-sales technical role to foster product adoption, help customers optimally utilize the platform, and to scope and help deliver custom solutions. - You will often showcase Appspace product solutions, explaining features and benefits to customers and partners. Additionally, you will partner with our Customer Success and Service Delivery teams as a post-sales subject matter expert to drive existing account expansion via new feature demonstration, client use case consultation, and, most importantly, custom project scoping and implementation.
As a Solutions Architect, you must understand customer business needs and use this understanding to define a solution that fits those requirements and allows the customer to have scalability and flexibility for future needs. This position requires excellent communication skills on both a technical and business level with stellar interpersonal and presentation skills. Additionally, the ability to think technically and translate customer needs into actionable technical items within the Appspace platform and associated custom solutions is a must. - -
A Day in the Life of a Solutions Architect: -

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• Provide technical and sales support for prospective and existing customers, particularly with regard to custom solutions and complex deployments.
  
• Take the lead on moving custom services engagements through the scoping and sales process from a technical perspective, knowing when to engage other team members for success and closure.
  
• Act as the primary technical point of contact for our customers who have engaged our Enhanced Services team for custom work.
  
• Perform technical presentations for customers, partners, and prospects
  
• Assist with developing formal sales plans and proposals for assigned opportunities, with a focus on meeting customer business requirements at the solution and architectural level.
  
• Ability to understand complex customer technical and business situations and identify where Appspace solutions can provide value.
  
• Act as an SME for ongoing implementations and deployments to provide solutions that fit customer use cases, including scoping custom engagements when required.
  
• Collaborate with our Enhanced Services team and Customer Success team to ensure proposed solutions are properly scoped and, ultimately, successful. - -
  
• Help drive account and partner relationship building
  
• Keeping up-to-date on relevant competitive solutions, products, and services
  
  What You'll Need: -
  
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  • Ability to build strong customer relationships leading to trusted advisor status within customer and partner base
    
  • Ability to work effectively across teams and collaborate with a variety of departments.
    
  • Knowledge and mastery of relevant solutions sets, product line specifications, performance criteria, and applications of use and the ability to continually learn as featuresets evolve..
    
  • Excellent written and verbal communication, listening, negotiation, and presentation skills
    
  • Demonstrated history of exhibiting technical knowledge and consultative skills
    
  • Prior sales, sales engineering, or solution architect experience preferred. - Custom development experience is a plus.
    
  • Preferred skills: working knowledge/use of Salesforce, Scripting, Web Development (HTML, JavaScript, and AngularJS), O365/Azure, working knowledge of containerization/Kubernetes, cloud solutions, IPTV streaming, digital signage/video walls, space management/room booking tools (IWMS, etc.); prior Software/SaaS Company and Industry experience
    
  • Bachelor's Degree and minimum 5 years professional experience (Computer Science/Information Technology and Engineering fields preferred but not required)
    
    The Perks of Working for Appspace:
    For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.
    Additional perks include:
    
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    • Generous PTO
      
    • Flexible work schedules
      
    • Remote work opportunities
      
    • Paid company holidays
      
    • 1/2 Day Fridays
      
    • Appspace Quiet Fridays (No non-essential internal meetings scheduled)
      
    • A casual dress work environment -
      
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Keywords: Appspace Inc., Dallas , Solutions Architect, Other , Dallas, Texas