Professional Services Specialist Dallas, TX, United States Posted on 08/17/2023

Company: Omnicell, Inc.
Location: Dallas
Posted on: September 21, 2023

Job Description:

Professional Services Specialist--- -


An Omnicell Professional Services Specialist is actively involved in several projects to include hardware setup, configuration, training and go live support.--- The Specialist will also promote Omnicell best practices, workflow discussions and support the execution of solution implementation activities.--- The Specialist role is the beginning of a career path within professional services.--- You can expect to see promotional paths into Professional Services Consultants, Project Support Managers, Project Management among other areas. -


Responsibilities -


Works autonomously with all project team members to execute activities as outlined in the project plan. -
Empowered to make independent decisions. -




Serve as secondary subject matter expert and product consultant for Omnicell solutions. -
Participate in workflow analysis and consulting based on Omnicell solutions to ensure customer desired outcomes. -
Omnicell preparation, application and hardware configuration and database requirements and setup. -
Provides best practice advice and input for customer process discussions. -
Assist with procedural changes needed for the technology change - assists in change management activities. -




Responsible for integrated application testing;---provide feedback to analyst on required changes. -
Education and training of Omnicell solutions as required. -
Provides customer implementation support as needed. -
Report implementation activity to the Omnicell project manager or project lead. -
Risk escalations to Omnicell project lead. -




Performs required tasks to ensure timely go live and customer satisfaction. -
Performs go live support. -
Site cleanup:--- submit and closeout all RMA's for project, return/dispose of all unused implementation materials. -
Assist with obtaining customer acceptance. -
Assist in account hand offs. -




Understanding of HL7 standards and Omnicell OIS. -
Customer and internal communications. -
Revenue awareness -
Implementation best practices and job aides. -
Maintaining strong industry and product knowledge. -




Required Knowledge and Skills -


Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels. -
A self-starter who is able to work independently and follow a detailed plan. -
Ability to assist with analysis of training needs and to conduct training session. -
Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint and Excel. -




Basic Qualifications -


Minimum three years' experience working in healthcare with an Associate's Degree or Professional Healthcare Certification -


OR -


Bachelor's Degree in healthcare, project management, business administration, finance, or MIS -


Preferred Qualifications -




Three years' experience implementing and supporting of clinical solutions within healthcare. -


Work Conditions -


Remote/field based position. -
100% travel required. -
Physical Requirements: Must be able to push heavy equipment and have good dexterity for doing routine configuration.--- Standing and sitting for prolonged periods of time may be required.--- Position may require a fair degree of physical activity and motion to include, pushing, pulling, lifting to 35 lbs, kneeling, stooping and bending frequently. -




Working outside of normal business hours may be required to meet the needs of customer. -


Base Compensation: $60,000-64,000 - (Actual compensation is subject to variation due to such factors as location, education, experience and skillset. - Learn about our benefits at www.omnicellbenefits.com) -
#LI-KW1


#J-18808-Ljbffr

Keywords: Omnicell, Inc., Dallas , Professional Services Specialist Dallas, TX, United States Posted on 08/17/2023, Other , Dallas, Texas