Professional Services Specialist Dallas, TX, United States Posted on 08/17/2023
Company: Omnicell, Inc.
Location: Dallas
Posted on: September 21, 2023
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Job Description:
Professional Services Specialist--- -
An Omnicell Professional Services Specialist is actively involved
in several projects to include hardware setup, configuration,
training and go live support.--- The Specialist will also promote
Omnicell best practices, workflow discussions and support the
execution of solution implementation activities.--- The Specialist
role is the beginning of a career path within professional
services.--- You can expect to see promotional paths into
Professional Services Consultants, Project Support Managers,
Project Management among other areas. -
Responsibilities -
Works autonomously with all project team members to execute
activities as outlined in the project plan. -
Empowered to make independent decisions. -
Serve as secondary subject matter expert and product consultant for
Omnicell solutions. -
Participate in workflow analysis and consulting based on Omnicell
solutions to ensure customer desired outcomes. -
Omnicell preparation, application and hardware configuration and
database requirements and setup. -
Provides best practice advice and input for customer process
discussions. -
Assist with procedural changes needed for the technology change -
assists in change management activities. -
Responsible for integrated application testing;---provide feedback
to analyst on required changes. -
Education and training of Omnicell solutions as required. -
Provides customer implementation support as needed. -
Report implementation activity to the Omnicell project manager or
project lead. -
Risk escalations to Omnicell project lead. -
Performs required tasks to ensure timely go live and customer
satisfaction. -
Performs go live support. -
Site cleanup:--- submit and closeout all RMA's for project,
return/dispose of all unused implementation materials. -
Assist with obtaining customer acceptance. -
Assist in account hand offs. -
Understanding of HL7 standards and Omnicell OIS. -
Customer and internal communications. -
Revenue awareness -
Implementation best practices and job aides. -
Maintaining strong industry and product knowledge. -
Required Knowledge and Skills -
Excellent interpersonal communication skills with the ability to
work well with customers and with employees at various levels.
-
A self-starter who is able to work independently and follow a
detailed plan. -
Ability to assist with analysis of training needs and to conduct
training session. -
Strong knowledge of Microsoft Office applications including
Microsoft Project, Word, PowerPoint and Excel. -
Basic Qualifications -
Minimum three years' experience working in healthcare with an
Associate's Degree or Professional Healthcare Certification -
OR -
Bachelor's Degree in healthcare, project management, business
administration, finance, or MIS -
Preferred Qualifications -
Three years' experience implementing and supporting of clinical
solutions within healthcare. -
Work Conditions -
Remote/field based position. -
100% travel required. -
Physical Requirements: Must be able to push heavy equipment and
have good dexterity for doing routine configuration.--- Standing
and sitting for prolonged periods of time may be required.---
Position may require a fair degree of physical activity and motion
to include, pushing, pulling, lifting to 35 lbs, kneeling, stooping
and bending frequently. -
Working outside of normal business hours may be required to meet
the needs of customer. -
Base Compensation: $60,000-64,000 - (Actual compensation is subject
to variation due to such factors as location, education, experience
and skillset. - Learn about our benefits at
www.omnicellbenefits.com) -
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Keywords: Omnicell, Inc., Dallas , Professional Services Specialist Dallas, TX, United States Posted on 08/17/2023, Other , Dallas, Texas
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