Loss Draft Associate

Company: Brown & Brown, Inc.
Location: Dallas
Posted on: November 19, 2023

Job Description:

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Job DescriptionJob Title: Loss Draft Associate
FLSA Status: Non-Exempt
Department: Lender Solutions
Reports to: Manager of Lender Solutions
Location: Proctor - 166 Who are we? What do we do? Company Overview: Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.What's the culture like at Proctor Loan Protector?At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment What can I expect from working at Proctor Loan Protector? Fun work environment with a variety of work Being part of a team Ability to highlight your skills Great benefits, pay and culture Tell me more about this role, what would I be doing?Summary:The Loss Draft Associate monitors the repair process for losses suffered by borrowers using the loss draft module. This requires working in a call center environment. All activity pertaining to the claim must be documented in the loss draft module and in some cases the client's servicing system as well. -Essential Duties and Functions: include the following. Other duties may be assigned.Make outbound phone calls to follow up on claimsMonitor and respond to incoming emailsMonitor and respond to incoming voicemailsUnderstand and apply business rule requirementsUnderstand and apply investor requirementsDocument claim activity in the loss draft moduleOrder inspections for claimsRequest disbursements for ongoing claims Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. - Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Required:High School Diploma/GEDComputer knowledge - Proficient in Windows based environmentMicrosoft Office SkillsStrong analytical skillsCustomer Service SkillsStrong communication skills both written/verbalStrong organizational skillsAbility to prioritize workflow and work in a fast paced environmentWorks well in a team environment Attendance/Quality/Production must meet or exceed PFI standardsPreferred:Customer Service ExperienceInsurance/Mortgage Servicing knowledgeProperty insurance claim experiencePhysical Requirements Necessary on a Regular Basis:Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.Vision sufficient for use of a computer monitor.Sedentary position. Ability to sit at a desk 7-8 hours per day.Worker not substantially exposed to adverse environmental conditions Pay Ranges: Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company. This job description is not meant to be an all inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time. EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.About UsBrown & Brown is a unique and decentralized publicly traded organization (NYSE: BRO) that has grown to become the fifth largest insurance intermediary in the country. We sell property & casualty insurance and employee benefits insurance to mid-sized and large corporations throughout the country. Our size provides us with access to the best products in the marketplace, while still maintaining a very local community feel. Through growing and developing relationships with carrier partners and seasoned professionals, Brown & Brown stands out as a leader in the industry. As our business grows, our people grow with it!

Becoming an employee, or as we like to call it "a teammate," of Brown & Brown introduces you to a career with virtually unlimited possibilities. Our unique culture rewards self-starters and hard workers who adhere to our commitment to do what is best for our customers. With Brown & Brown you will get the training, mentoring and tools you need to succeed. Our teammates are bound together by shared goals and our collective commitment to integrity and quality. Brown & Brown's local leaders are actively engaged in their communities and committed to maintaining an established network, as well as creating strong relationships of their own.
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Keywords: Brown & Brown, Inc., Dallas , Loss Draft Associate, Other , Dallas, Texas