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Escrow Ops Supervisor

Company: CBRE
Location: Dallas
Posted on: April 2, 2024

Job Description:

Escrow Ops Supervisor

Job ID




Service line

Advisory Segment

Role type


Areas of Interest

Capital Markets


Remote - US - Remote - US - United States of America

About the role

Responsible for the management of all core responsibilities related to escrow operations. The functional responsibility includes: ensuring proper insurance coverage including monitoring of expirations, deficiencies and reviews. Real Estate tax processing and UCC filings, continuations and modifications.

What you'll do

  • Supervises insurance expirations, reviews and deficiency follow-up. Develop and monitor appropriate exception and status reports and follow-up to ensure Investor and loan level timelines are met. Connects with investors regarding problem issues.
  • Reviews and ensures status reports for property tax payments to ensure taxes are paid timely, accurately and prior to any economic loss date to avoid penalties.
  • Manages the non-escrow monitoring, escrow analysis, escrow shortages, exception reports, delinquent tax resolution processes and E&O (Errors and Omissions) corporate insurance programs. Reviews and approves appropriate escrow disbursement check and wire requests.
  • Develops, maintains, updates, and communicates departmental procedures to ensure all activities are completed timely and accurately.
  • Manages applicable vendor relationships and off shore team to ensure completion of assigned properties in accordance with standard operating procedures. Ensures service legal agreements are met and approves payments. Participates with legal on resolution of contractual issues and negotiations.
  • Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

    What you'll need

    To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Bachelor's degree in Accounting, Finance, other business related curriculum from a four-year college or university required. Minimum of 5 years related experience with mortgage loan servicing in: loan operations, mortgage closings or other related areas of mortgage servicing. Experience in managing supervising or leading a team.

    Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information and respond effectively to sensitive issues.

    Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

    Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations.

    Proficient in Microsoft Office Suite Products including: Word, Excel, PowerPoint and Outlook. Must have the ability to work on computer database. Working knowledge of the McCracken Strategy loan servicing software is preferred. Experience in applying query tools and/or understanding general concepts in SQL queries. Must read and comprehend loan document verbiage related to financial terms, loan triggers and covenants as well as understand the general loan closing process with standard servicing requirements.

    Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and timelines. Responsible for setting work unit and/or project timelines. Errors in judgment may cause short-term impact to department.

    Why CBRE?

    A culture of respect, integrity, service and excellence crafts our approach to every opportunity!

    We are guided by the needs of the cities we inhabit, the communities we build and the world we live in!

    Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

    CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Escrow Ops Supervisor position is $ 58,400 annually and the maximum salary for the Escrow Ops Supervisor position is $ 97,300 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. The application window is anticipated to close on March 26th and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers .

    CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

    NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Keywords: CBRE, Dallas , Escrow Ops Supervisor, Other , Dallas, Texas

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