Agent-Communications - Ritz-Carlton (140027WF)
Location: Dallas
Posted on: September 30, 2024
|
|
Job Description:
Agent-Communications
We make stories like this possible every day. Whether we?re helping
a budding chef create a favorite meal, or an anxious dad find a
camera full of memories, we?re proud to welcome our guests to a
home away from home. Because at The Ritz-Carlton, we never forget
that we are creating guests for life.
The Ritz-Carlton, Dallas, located at 2121 McKinney Avenue, Dallas,
TX, 75201 currently has the following opportunity:
Agent-Communications (140027WF): Operate telephone switchboard
station in order to answer telephone calls and monitor busy or
unanswered lines. Process guest requests for wake up calls,
screening calls, do not disturb, call forwarding, conference calls,
TDD relay calls, and non-registered guest calls. Answer, record,
and process all guest calls, messages, requests, questions, or
concerns. Contact appropriate individual or department (e.g.,
Bellperson, Housekeeping) as necessary to resolve guest call,
request, or problem. Follow up with guests to ensure their requests
or problems have been met to their satisfaction. Supply guests with
directions and information regarding property amenities, services,
and hours of operation, and local areas of interest and activities.
Review shift logs/daily memo books and document pertinent
information in logbooks. Notify Loss Prevention/Security of any
guest reports of theft. Report accidents, injuries, and unsafe work
conditions to manager.
Follow all company policies and procedures, ensure uniform and
personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests' service needs, and thank
guests with genuine appreciation. Speak with others using clear and
professional language, and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others, and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
We invite you to learn more about this position and apply at:
https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=140027WF
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of
Hospitality.
The Ritz-Carlton is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.
Keywords: , Dallas , Agent-Communications - Ritz-Carlton (140027WF), Other , Dallas, Texas
Click
here to apply!
|