Systems Engineer I

Company: NetScout Systems, Inc.
Location: Allen, TX
Posted on: October 5, 2018

Job Description:

Leverages an understanding of various telecommunication deployments,

wireless protocol suites, and advance knowledge of different

troubleshooting tools. Researches and troubleshoots issues and guides

customers with appropriate suggestions based on troubleshooting. Performs

hands-on and consultative support to customers and performs maintenance for

highly-complex deployments, including ISNG appliances, vStream and vScout

ISNG probes, 2U/3U/14U probes, as well as G10 and Geoblade probes.

Performs system administration, troubleshooting, analysis, testing,

research, training, problem solving, technical support, testing, and

deployment for new applications, hardware, and systems. Integration,

testing, administration and troubleshooting of telecommunications probing

hardware and software systems. Performs advanced VoLTE and LTE call

processing troubleshooting with a focus on SIP, RTP/RTCP, GTP, Diameter

protocols and interfaces, including Gm, S1, Cx, ISC, Sv, Gx, S6a, S6b,

S5/8, S11, and S10. Analyzes LTE and VoLTE signaling, voice, data, and

application KPIs (accessibility, retainability, and performance) and

ensures their accuracy, consistency, and reliability. Advises customers on

network management “best practices.” Works proactively using System Health

tools to ensure customers’ systems function properly. Develops and updates

procedures for system installation, integration, test, and administration.

Executes extensive and complex E2E VoLTE calls investigation of issues

impacting operator network KPIs. Conducts system acceptance testing with

customers. Verifies installation documentation and configuration and

analyzes cycle time for installation and upgrade standard work, including

configuration management. Coordinates changes to configurations and

upgrades. Provides documented in-depth technical solutions and training

for customer and other engineers. Provides after-hours support as

necessary up to 20% of his time and depending on the criticality of the

customer issue.

Education & Experience Requirements: Master's degree in Computer Science,

Electrical Engineering, Information Systems or related field (willing to

accept foreign education equivalent) plus 1 year of experience performing

network integration, testing, administration, and troubleshooting. Or,

alternatively, a Bachelor's degree in in Computer Science, Electrical

Engineering, Information Systems or related field (willing to accept

foreign education equivalent) plus 3 years of experience performing network

integration, testing, administration, and troubleshooting.

Must also possess each of the following skills: 1) Demonstrated expertise

(DE) leveraging telecommunications/mobility protocols (2G, SS7, IMS, VoIP,

eHRPD, CDMA, SS7, GSM, GPRS, UMTS, LTE, and VoLTE/4G) during deployment of

performance monitoring tool product suites and to troubleshoot network

issues arising in customer networks; 2) DE leveraging Shell Scripting, SQL,

automation using Python, Perl, Bash, and Expect to automate and speed up

the deployment of telecommunication solutions; 3) DE deploying and

troubleshooting hardware and software associated with probes in Linux and

UNIX operating systems; and, 4) DE leveraging 3GPP and IETF protocols,

including SIP, RTP GTP, Diameter, S1AP, and LTE NAS to help troubleshoot

network issues arising in customer networks.

Send resume to careers@netscout.com and include the job title and “Job Code

SA-SEI” in the subject line.

Keywords: NetScout Systems, Inc., Dallas , Systems Engineer I, Other , Allen, TX, Texas