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Part Time Telephone Verification Representative

Company: American Income Life
Location: Waco
Posted on: May 22, 2019

Job Description:

Part Time Telephone Verification Representative We re now hiring a Telephone Verification Representative to work part-time. As a member of the Quality Assurance department, you will be verifying life and health insurance applications directly with potential (applying) customers. It is a vital part of our Company s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.We offer a friendly, casual work environment and excellent earning potential-you'll receive an hourly wage plus bonus based on performance. You ll also accrue personal and vacation time.We re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Quality Assurance Representative you ll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential hourly wage plus bonus based on performance.Education requirementsHigh school diploma or equivalent.Experience requirements1+ years of experience in a call center or customer service environment preferred.QualificationsOutgoing, hardworking. Minimum typing requirement of 30 wpm. Proficient use of the computer, keyboard functions and Microsoft Office. Knowledge of medical terminology and spelling a plus. Must have a desire to learn and grow within the company.ResponsibilitiesMake outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed Clearly explain the application process to potential customers Accurately complete additional paperwork as needed Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database Transfer calls to appropriate department as needed Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)SkillsMinimum typing requirement of 30 wpm Excellent oral and written communication Superior customer service skills required friendly, efficient, good listener Proficient use of the computer, keyboard functions and Microsoft Office Ability to multi-task Knowledge of medical terminology and spelling a plus Ability to work under pressure Excellent organization and time management skills Must be detail-oriented Have a desire to learn and grow within the CompanyPhysical Requirements:Heavy outbound phone calling Sitting and wearing a headset for extended periods of time Heavy computer useWork hoursPart-time must work Saturday morning shift (4 hours). You ll accrue personal and vacation time and be paid for training. Opportunity to move to a Full Time role. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401k and Pension plan.We are an Equal Opportunity Employer.Associated topics: business, dealer, disney, gerber, inside sales, inside sales representative, life insurance, phone, telemarketer, vacation

Keywords: American Income Life, Dallas , Part Time Telephone Verification Representative, Other , Waco, Texas

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