DallasRecruiter Since 2001
the smart solution for Dallas jobs

Full time Work at Home Senior Fraud Intake Representative

Company: Mommy Jobs Online
Location: Carrollton
Posted on: June 15, 2019

Job Description:

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Pay: $16.00 hr To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLHonzoda when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Dallas , Full time Work at Home Senior Fraud Intake Representative, Other , Carrollton, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Computer Programmer
Description: US Consultant Computer Programmer is needed for Kairos Technologies, Inc. located in Irving, Texas. Will
Company: Kairos Technologies Inc
Location: Irving
Posted on: 06/17/2019

Restorative Aide
Description: Restorative Aide Description Summary br br Assists residents and patients with exercises designed to help patient attain and maintain
Company: Greenview Manor
Location: Waco
Posted on: 06/17/2019

Healthcare Access Speialist
Description: Need control over your schedule Want to work from home America's 1 Consumer driven health care company is
Company: Conner Healthcare Consulting
Location: Irving
Posted on: 06/17/2019


CDL-A Dry Van Dedicated OTR Truck Driver w/HazMat
Description: CDL-A Dry Van Dedicated OTR Truck Driver w/HazMat UPS Freight Truckload is hiring motivated professional truck drivers to work as full-time Dedicated OTR
Company: UPS Truckload
Location: Waco
Posted on: 06/17/2019

Hair Stylist - Woodway Plaza
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist in
Company: Great Clips
Location: Waco
Posted on: 06/17/2019

Leasing Consultant- LIHTC and Affordable Housing Experience
Description: CAREER CHAT Join us in a 10 minute virtual career chat to speak to a Fairfield Recruiter on this opportunity. Click on the link or copy the URL and paste it into your web browser to register: Wednesday (more...)
Company: Fairfield Residential
Location: Irving
Posted on: 06/17/2019

Regional Company Driver - Home Weekly
Description: Now Hiring Company Drivers br Offering Weekly Home Time br Drivers Average 84k Annually br br Truck Driver Benefits: br br br Drivers average 84,000 per year br Drivers are home weekly (more...)
Company: Sherwin Williams
Location: Waco
Posted on: 06/17/2019

Proofreader
Description: What We Do We are experts in the emerging field of customer experience measurement and improvement. Our solutions help brands make sure they are consistently delighting their customers at all touch-points, (more...)
Company: Mommy Jobs Online
Location: Waco
Posted on: 06/17/2019

GENERAL
Description: Drivers will assist service mechanics in servicing or repairing buses as needed and preform daily maintenance safety checks. Workers in corresponding employment will be paid the highest AEWR
Company: R&R Harvesting Inc.
Location: Waco
Posted on: 06/17/2019

Healthcare home office
Description: Reps needed to enroll members into our discounted health benefits plans and/or enroll benefits
Company: Health Options 16
Location: Irving
Posted on: 06/17/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Dallas RSS job feeds