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Service Dispatcher

Company: Apex Surface Care
Location: Garland
Posted on: February 16, 2020

Job Description:

APEX Surface Care, LLC. is searching for a detail-oriented, customer service fanatic to take on the challenging role of Client Service Manager/Dispatcher. The job requires absolute dedication, fantastic teamwork, and efficiency in managing complex crew schedules. This team member is responsible for scheduling and dispatching, as well as communicating with our Maintenance Technicians and Operations team, while ensuring the communication flow between our Customers, Sales, Accounting and Operations. This is a crucial role in our business and represents the voice of APEX to our clients.Company Core ValuesWe have a positive, "Can Do" AttitudeWe practice open, real communicationWe are passionate about doing the right thingWe are resilient and resourcefulWe play as a teamPosition PurposeTo support our Maintenance Operations department and help deliver customer service that exceeds customer's expectations with an overall responsibility as a Customer Service Manager (CSM). This includes, but is not limited to, managing administrative processes and back up support for all CSM functions as needed.Primary ResponsibilitiesDevelop a working knowledge of all roles and responsibilities of CSMEnsure all components of a qualified Sales Order are in place before entering into the systemEnter Sales Order into Service Ledger, generating Work OrderDispatching and scheduling TechniciansClose Work Order in Service Ledger after confirmation of satisfactory completionPost Schedule for TechniciansSet up jobs for Technicians with all pertinent informationTrack cleaning efficiency standardsManage the paper flow and filing for all job-related documents,Communicate client renewal dates to sales person's and CSM's calendar via email inviteGenerate job-related documents and process incoming documentsKeep appropriate team members updated daily on project/job statusAudit incoming and outgoing administrative paperwork for accuracyCreate Work Orders for all Callbacks, Complaints and Missed Appointments (CCM)Through regular training, stay on top of industry innovations and remain an expert in your field.Represent the company and self in a professional, courteous and friendly manner when engaged with co-workers, customers, vendors or guestsCompetencies and Skills DesiredSuperior customer serviceUnrivaled teamworkAbility to track multiple projectsDetail OrientedComputer literateGood written and verbal communication skillsBi-lingual in English and Spanish is helpful but not requiredSend your creative resume to jobs@goapex.com or at--https://goapex.com/who-we-are/careers/

Keywords: Apex Surface Care, Dallas , Service Dispatcher, Professions , Garland, Texas

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