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Chargeback Business Lead/Analyst - Irving TX

Company: McKesson
Location: Dallas
Posted on: March 29, 2020

Job Description:

Position Description

Enhance Contract Administration Chargeback business processes through advance expertise and analytics, providing functional leaders with accurate, timely, actionable data trends and financial risk. Resolve inquiries from IT, Sales Field, Accounting, Suppliers, Category Management, and with McKesson's outsource provider (GenPact) for chargeback processing and escalations. Responsible for leading/guiding outsourcing team with chargeback processing for optimal performance, resolve escalations, lead projects, perform data analytics, lead supplier engagement to ensure compliance, provide reserve management recommendations, innovate and recommend system and process changes to meet McKesson Chargeback financial goals. This is a critical role designed to ensure optimal performance for chargeback reconciliation process, drive compliance with our business partners and ensure minimal financial impact to the business

Key Responsibilities


  • Independently own development and execution of Chargeback reconciliation process


    • Partner with outsource provider (GenPact) to lead chargeback workflow expectations to including financial, compliance and operational oversight
    • Continuous training, coaching, updating SOPs and provide business support for outsourced team (GenPact)
    • Perform quality review of chargeback reconciliation process, record errors and provide coaching and training as identified
    • Assist chargeback reconciliation processing team (GenPact) with escalations
    • Supplier engagement ownership to include driving positive compliance changes and negotiating settlements
    • Perform Data/financial trend analysis


      • Responsible for developing, interpreting and implementing financial concepts for financial planning and controls.
      • Performs financial analysis to make recommendation to effectively manage reserves.
      • Provide trend analysis and make process improvement recommendations.
      • Gather, analyze and provide executive summary level data view for upper level management by utilizing power point.
      • Independently execute issue resolution for internal and external business partner inquiries as well as review defects identified in the process


        • Perform root cause analysis on defects and inquiries, ensure they are recorded, reviewed, resolution identified and implemented to prevent future errors
        • Identify areas of risk, evaluate controls, and make recommendations for improvements.
        • Acquire full understanding of industry standards and McKesson Policies and Procedures for Contract and Chargeback processes
        • Support and generate quality assurance metrics and benchmarks
        • Create/design critical operational reporting, utilize data mining tools (SQL and TOAD preferred), and perform analytics to enhance team performance


          • Extract data from McKesson systems with ad-hoc or routine reporting for use in providing meaningful information to the department. Purpose of reporting would be to measure, analyze and improve current processes and financial results.
          • Identify essential relevant information that should be communicated to other internal MMS teams and independently enhance process when needed to reduce communication gaps and rework. Individual is expected to fully understand other internal process areas to include Accounting, Category Management, RX team, CSS, Contract Load, NCI, CAMO, IT, and Sales.
          • Responsible for onboarding supplier for chargeback process in RECON system
          • Review and make recommendation when renewing or creating supplier distribution agreements as it relates to Contracts and Chargeback processing.
          • Manage IT intersections (requirements gathering, writing test scripts, UAT testing, post go-live support)

            Minimum Requirements

            • 2+ years relevant experience

              Critical Skills

              • Minimum 2 years business experience in contract administration, financial accounting in AR, GL, or AP
              • Data analysis and process improvement experience
              • Intermediate to Advanced knowledge of data mining tools
              • Advanced MS Excel including the ability to build macros, create pivot tables, create graphs, v look ups, concatenate info, ability to analyze large sets of data and summarize the information into meaningful executive summary
              • Practiced facilitator: MS Power Point preparation and presentation experience required
              • Project Management: Experience with analyzing data and managing projects
              • Excellent communication, collaboration, and influencing skills at all levels of the organization

                Additional Knowledge & Skills

                • SQL Server database experience, SQL coding experience or similar programming experience preferred
                • Six Sigma process improvement experience preferred (Greenbelt/Black belt training)
                • Ability to map processes and use mapping tools preferred
                • Degree preferred

                  Education

                  • Bachelor's degree in business administration, accounting, statistics, finance or other relevant areas or equivalent experience

                    Physical Requirements

                    • General office demands

                      McKesson is an Equal Opportunity/Affirmative Action employer.

                      All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

                      McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAquisition@McKesson.com . Resumes or CVs submitted to this email box will not be accepted.

                      Current employees must apply through the internal career site.

                      Join us at McKesson!

Keywords: McKesson, Dallas , Chargeback Business Lead/Analyst - Irving TX, Professions , Dallas, Texas

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