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Sr. Service Engineer ( Hardware Technician )

Company: TSP
Location: Dallas
Posted on: July 1, 2020

Job Description:

Let's Get Personal. You aren't just looking for a job. Anyone can get one of those. You want a career, and TSP wants to help with that. Here, we provide customer-endorsed and award-winning business solutions that enable our clients to concentrate on what they do best. Exceed our client's expectations by taking on these responsibilities Enterprise Server Hardware Support Parts management inventory, warranty and non-warranty Best practices in all aspects of job role- safety, standard configuration per OEM specifications, process communications within a large team Experience working in an Enterprise Data Center environment All OEM Platforms with emphasis on SUN Solaris, Red Hat Linux and Windows operating systems, Sun servers, HP Servers, Dell servers, and Lenovo servers Experience building, installing, and troubleshooting servers along with structured cabling Incident management and documentation experience required, preferably Cherwell, Remedy or ServiceNow ITSM and CMDB tools Strong customer service, organizational, communication and team work skills are a must BAAA in Computer Science, Electronic Engineering or related IT field is preferred Prefer someone that lives within 1 hour of Dallas, TX. Analyzing systems errors or anomalies, as well as specific server storage performance issues andor error messages, in order to ensure maximum uptime and service quality and assess trends that may ultimately result in degradation of service Must be skilled with basic hand tools and rack-level assembly techniques Maintain and service data center hardware equipment (primarily mid to high-end servers and other storage devices) Provide top-notch service to our customers to ensure 100 customer loyalty Manage the hardware maintenance needs of their assigned accounts Be passionate about helping people and fixing problems Have strong technical skills with knowledge of computer hardware Understand and practice pro-active service and data center safety methodology Lifting up to 70 lbs. and bendingtwistingkneeling to work on various sizes of equipment To be successful in this role, you'll probably need experience such as 6 years or more as a Hardware Technician Installation and troubleshooting of server and storage hardware Structured cabling experience - copper and fiber Basic understanding of network typologies and protocols preferred Ability to multi-task in a quick paced environment Familiarity with change control processes in ITIL framework desired Dell andor Lenovo hardware certifications preferred Still need some convincing? We also provide an extensive benefits package, PTO and some of these other cool perks Employees Are 1 No one's on an island. Any support that you need is our priority. We empower our employees which helps our customers excel. TSP Gives Back We love giving back, in fact, it's part of our vision. We have been tremendously successful here and we love to share that success and invest time and money back into the communities where we live, work and play. Recognition Who doesn't like to be recognized? We give back to our employees as well. Through TSP's Caught In The Act recognition program where you earn points to "buy" cool swag, and our training and development program, we invest in our most valuable asset. That's you by the way! If being the newest team member of an award-winning company interest you, the ball is now in your court - apply now! DICE (MON)

Keywords: TSP, Dallas , Sr. Service Engineer ( Hardware Technician ), Professions , Dallas, Texas

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