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Systems Support Business Analyst

Company: PenFed Credit Union
Location: Frisco
Posted on: January 16, 2021

Job Description:

Overview:Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.PenFed is hiring a Systems Support Business Analyst at our Frisco, TX location. The primary purpose of this job is to provide business and business-unit technical support for mortgage servicing projects, letters and systems by gathering the business needs and developing the user requirements as well as developing and executing test plans. This position will collaborate with the mortgage business unit and IT staff to identify improvement opportunities and evaluates, recommends and implements director scripts or process-based solutions. The position will administer and document all Director Scripts, both purchased and internally written, from the requirements phase to post-implementation. An understanding of business processes and MSP system capabilities and constraints as well as Visual Basic and/or C Sharp scripting capabilities is crucial to the success of this position.Responsibilities:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.* Analyze, evaluate, develop and translate detailed business requirements and specifications into system requirements in consideration of business need and existing technology infrastructure.* Identify risk gaps in current processes and policies and establish and document procedures to mitigate the risk.* Develop, coordinate and execute thorough, all-inclusive test plans and detailed test cases to ensure development and maintenance tasks meet business requirements and do not negatively affect existing system functions and processes.* Coordinate and oversee Certification and User Acceptance testing, documentation and problem tracking.* Support technical staff by participating in unit and integration testing during the development phase of projects.* Act as liaison between the business units and technical staff.* Support project assignments and IT technical staff by understanding user-based parameter changes.* Review problems and proactively escalate issues for resolution while understanding the major impacts to technical and business-related areas. Provide recommendations and solutions that can be quickly implemented to correct the problem.* Work with and assist Training, Marketing and any other business units in support of the development, training and implementation of assigned projects.* Work multiple projects concurrently and shift priorities as required to meet business requirements and deadlines.* Understands the MSP system capabilities and constraints; understands data integrity needs to ensure scripts contribute to the efficient operation of the servicing systems and business processes.* Programs and updates Director Scripts in visual basic to automate MSP business processes.* Trouble-shoots script issues with business users and recommends solutions and workarounds where necessary for both purchased and internally written scripts* Proactively stays updated and familiar with SQL/Access DB query and design* Ensure IT, Change Control and operational procedures are followed for all production-related changes;* Update Policies and Procedures as needed* Support the implementation and post-implementation of business process changes in production.* Gain department functional knowledge as it relates to business processes in order to capitalize on system enhancements designed to improve workflow.* Setting up interfaces and transmission.* Document results of review and make recommendations for risk mitigation.* Act as an administrator for the letter libraries by ensuring all letters reflect production templates and in-flight revisions* Serve as a subject matter expert within Black Knights Online Letter Writer platform and transmission of files between PenFed and our third party print vendor.*This role is responsible for ensuring business continuity. *Qualifications:Equivalent combination of education and experience is considered.* Minimum 5 years of hands on experience managing and maintaining an MSP servicing system with experience in mortgage, equity, HELOC Servicing, Loss Mitigation, Bankruptcy, Collections* Two (2) + years of Director Scripting experience required* Ability to analyze upgrades and impact the department prior to implementation* Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations* Visual Basic Programming Experience preferred* Extensive MSP Scripting along with ability to manage and maintain MSP issues* Ability to analyze upgrades and impact the department prior to implementation* Setup, implementation and support of MSP's OLLW and virtual printer interface required* Knowledge of creating and updating Policy and Procedures and User GuidesTravelAbility to travel to various worksites and be on-call may be required.Special Message Regarding COVID 19PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.About Us:Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 531-444-8329.

Keywords: PenFed Credit Union, Dallas , Systems Support Business Analyst, Professions , Frisco, Texas

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