Systems Support Business Analyst
Company: PenFed Credit Union
Location: Frisco
Posted on: January 16, 2021
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Job Description:
Overview:Are you looking to take your career from good to great?
As an employee of PenFed, every day is an opportunity to thrive,
and be part of a team working to ensure our organization is
providing world class service to our members, employees, and our
communities. We exist to help our members realize their full
potential, educate and encourage their dreams, and make every
effort to follow our mission and help our members "do better."
Joining PenFed is more than being an employee; it's about being a
part of the PenFed family.PenFed is hiring a Systems Support
Business Analyst at our Frisco, TX location. The primary purpose of
this job is to provide business and business-unit technical support
for mortgage servicing projects, letters and systems by gathering
the business needs and developing the user requirements as well as
developing and executing test plans. This position will collaborate
with the mortgage business unit and IT staff to identify
improvement opportunities and evaluates, recommends and implements
director scripts or process-based solutions. The position will
administer and document all Director Scripts, both purchased and
internally written, from the requirements phase to
post-implementation. An understanding of business processes and MSP
system capabilities and constraints as well as Visual Basic and/or
C Sharp scripting capabilities is crucial to the success of this
position.Responsibilities:Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. This is not intended to be an all-inclusive list of job
duties and the position will perform other duties as assigned.*
Analyze, evaluate, develop and translate detailed business
requirements and specifications into system requirements in
consideration of business need and existing technology
infrastructure.* Identify risk gaps in current processes and
policies and establish and document procedures to mitigate the
risk.* Develop, coordinate and execute thorough, all-inclusive test
plans and detailed test cases to ensure development and maintenance
tasks meet business requirements and do not negatively affect
existing system functions and processes.* Coordinate and oversee
Certification and User Acceptance testing, documentation and
problem tracking.* Support technical staff by participating in unit
and integration testing during the development phase of projects.*
Act as liaison between the business units and technical staff.*
Support project assignments and IT technical staff by understanding
user-based parameter changes.* Review problems and proactively
escalate issues for resolution while understanding the major
impacts to technical and business-related areas. Provide
recommendations and solutions that can be quickly implemented to
correct the problem.* Work with and assist Training, Marketing and
any other business units in support of the development, training
and implementation of assigned projects.* Work multiple projects
concurrently and shift priorities as required to meet business
requirements and deadlines.* Understands the MSP system
capabilities and constraints; understands data integrity needs to
ensure scripts contribute to the efficient operation of the
servicing systems and business processes.* Programs and updates
Director Scripts in visual basic to automate MSP business
processes.* Trouble-shoots script issues with business users and
recommends solutions and workarounds where necessary for both
purchased and internally written scripts* Proactively stays updated
and familiar with SQL/Access DB query and design* Ensure IT, Change
Control and operational procedures are followed for all
production-related changes;* Update Policies and Procedures as
needed* Support the implementation and post-implementation of
business process changes in production.* Gain department functional
knowledge as it relates to business processes in order to
capitalize on system enhancements designed to improve workflow.*
Setting up interfaces and transmission.* Document results of review
and make recommendations for risk mitigation.* Act as an
administrator for the letter libraries by ensuring all letters
reflect production templates and in-flight revisions* Serve as a
subject matter expert within Black Knights Online Letter Writer
platform and transmission of files between PenFed and our third
party print vendor.*This role is responsible for ensuring business
continuity. *Qualifications:Equivalent combination of education and
experience is considered.* Minimum 5 years of hands on experience
managing and maintaining an MSP servicing system with experience in
mortgage, equity, HELOC Servicing, Loss Mitigation, Bankruptcy,
Collections* Two (2) + years of Director Scripting experience
required* Ability to analyze upgrades and impact the department
prior to implementation* Ability to deal with complex difficult
problems involving multiple facets and variables in
non-standardized situations* Visual Basic Programming Experience
preferred* Extensive MSP Scripting along with ability to manage and
maintain MSP issues* Ability to analyze upgrades and impact the
department prior to implementation* Setup, implementation and
support of MSP's OLLW and virtual printer interface required*
Knowledge of creating and updating Policy and Procedures and User
GuidesTravelAbility to travel to various worksites and be on-call
may be required.Special Message Regarding COVID 19PenFed is
continuing to hire and train exceptional individuals to help us
serve our 2 million members both here and around the world. In
light of the current situation with novel coronavirus (COVID-19),
we have modified our hiring, onboarding, training, and deployment
protocols in order to comply with current local and state guidance
around social distancing.About Us:Established in 1935, PenFed today
is one of the country's strongest and most stable financial
institutions with over 2 million members and over $26 billion in
assets. We serve members in all 50 states and the District of
Columbia, as well as in Guam, Puerto Rico and Okinawa. We are
federally insured by NCUA and we are an Equal Housing Lender. We
are available to members worldwide, via the web, seven days a week,
twenty-four hours a day.We provide our employees with a lucrative
benefits package including robust medical, dental and vision plan
options, plenty of paid time off, 401k with employer match, on-site
fitness facilities at our larger locations, and more.Equal
Employment OpportunityPenFed management will maintain and observe
personnel policies which will not discriminate or permit harassment
or retaliation against a person because of race, color, creed, age,
sex, gender, gender identity, gender expression, religion, national
origin, ancestry, marital status, military or veteran status or
obligation, the presence of a physical and/or mental disability or
medical condition, genetic information, sexual orientation, and all
statuses protected by applicable state or local law in all
recruiting, hiring, training, compensation, overtime, position
classifications, work assignments, facilities, promotions,
transfers, employee treatment, and in all other terms and
conditions of employment. PenFed will also prohibit retaliation
against individuals for raising a complaint of discrimination or
harassment or participating in an investigation of same.PenFed will
also reasonably accommodate qualified individuals with a disability
so that they can apply for a job or perform the essential functions
of a job unless doing so causes a direct threat to these
individuals or others in the workplace and the threat cannot be
eliminated by reasonable accommodation or if the accommodation
creates an undue hardship to PenFed. Contact human resources (HR)
with any questions or requests for accommodation at
531-444-8329.
Keywords: PenFed Credit Union, Dallas , Systems Support Business Analyst, Professions , Frisco, Texas
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