Professional Services Consultant - Cortex XDR

Company: Palo Alto Networks, Inc.
Location: Dallas
Posted on: February 25, 2021

Job Description:

Professional Services Consultant - Cortex XDR At Palo Alto Networks-- everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. As Professional Services Engineer - Cortex XDR you will function as the Palo Alto Networks products Subject-Matter Expert (SME) and will interact directly with the customer personnel and project teams. You will serve as the technical expert on executive-level project teams with the customer providing technical direction, interpretation, and alternatives. You will provide onsite & remote installation, deployment, and configuration relating to Palo Alto Networks Cortex XDR solution. In this role, You will also contribute to the development of new principles and concepts, work on unusually complex technical problems and provides solutions, which are highly innovative and ingenious. Are you someone who does not shy away from difficult challenges? If so, this could be the role for you! Your Impact Provide integration of Palo Alto Networks Cortex XDR into customer's environments, with innovative technical solutions Create written documentation for the customer's custom Cortex XDR deployments. Build security policies based on behavior analytics configured for our client's needs. Be a security expert for further enhancement of the security posture provided to the customer, and deliver support when appropriate Analyze logs and events from the solution to perform identification, investigation, and mitigation of security incidents Demonstrate the robustness and the value of the proposed Solution Work with our Technical Assistance Center to troubleshoot and diagnose support cases Maintain the company's Cortex XDR solution and provide guidance on product upgrades and the latest best practices Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope Provide after hours and weekend on-call support as needed to support maintenance activities Your Experience Experience with Security Operation Centers Operations 5+ years of related experience with implementing endpoint security solutions (Antivirus, DLP, IPS, NAC) Strong experience with MS environment (Exchange, DNS, SCCM, GPO, AD, MSSQL, IIS, Server 2008/2012/2016) Strong experience with Windows, Linux and macOS based applications (Installation, troubleshooting, Debugging) Experience with Network Security practice is a required (F5 / SPLIT DNS/ IPSEC / SSL-VPN)Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE) Experience with Virtual Desktop Environment is a plus (Citrix, Xen) Experience with scripting is a plus (PowerShell) Solid grasp of Internet protocols and applications Ability to effectively juggle and manage many different tasks simultaneously Ability to lead specific customers projects Ability to provide complex solutions in customer environments and execute/document said solutions by self or as a team leader Demonstrated project leadership skills Possess one or more of the following industry certifications is a plus: CISSP, GCIA, MCP, CCNA, PCNSE-- Excellent written and verbal communication skills The Team Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. When Jamie was hired at Palo Alto Networks in 2011, I told him, "We're a startup and we need you delivering on day one." I almost feel bad in retrospect because Jamie didn't have any product management experience at the time, but I must have known that he would thrive under the challenge. I believed then (as I do now) that in product management, talent is often more important than experience. To really know Lewis, you have to spend time with him. Whether it's joining a phone call to hear his endlessly positive voice, or hearing his passion when speaking about celebrity real estate, his role model, Lebron James, or grapefruits, he's a constant presence in our working lives that will never be quite the same. One of Regina's passions is ensuring technology companies like ours are able to hire and nurture a strong, diverse workforce. She herself knows how difficult and unclear the path to success can be for underrepresented minorities; black women comprise just 3% of the American technology workforce, and even fewer hold leadership roles. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Keywords: Palo Alto Networks, Inc., Dallas , Professional Services Consultant - Cortex XDR, Professions , Dallas, Texas