Professional Services Consultant - Cortex XDR
Company: Palo Alto Networks, Inc.
Location: Dallas
Posted on: February 25, 2021
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Job Description:
Professional Services Consultant - Cortex XDR At Palo Alto
Networks-- everything starts and ends with our mission: Being the
cybersecurity partner of choice, protecting our digital way of
life. We have the vision of a world where each day is safer and
more secure than the one before. These aren't easy goals to
accomplish - but we're not here for easy. We're here for better. We
are a company built on the foundation of challenging and disrupting
the way things are done, and we're looking for innovators who are
as committed to shaping the future of cybersecurity as we are. As
Professional Services Engineer - Cortex XDR you will function as
the Palo Alto Networks products Subject-Matter Expert (SME) and
will interact directly with the customer personnel and project
teams. You will serve as the technical expert on executive-level
project teams with the customer providing technical direction,
interpretation, and alternatives. You will provide onsite & remote
installation, deployment, and configuration relating to Palo Alto
Networks Cortex XDR solution. In this role, You will also
contribute to the development of new principles and concepts, work
on unusually complex technical problems and provides solutions,
which are highly innovative and ingenious. Are you someone who does
not shy away from difficult challenges? If so, this could be the
role for you! Your Impact Provide integration of Palo Alto Networks
Cortex XDR into customer's environments, with innovative technical
solutions Create written documentation for the customer's custom
Cortex XDR deployments. Build security policies based on behavior
analytics configured for our client's needs. Be a security expert
for further enhancement of the security posture provided to the
customer, and deliver support when appropriate Analyze logs and
events from the solution to perform identification, investigation,
and mitigation of security incidents Demonstrate the robustness and
the value of the proposed Solution Work with our Technical
Assistance Center to troubleshoot and diagnose support cases
Maintain the company's Cortex XDR solution and provide guidance on
product upgrades and the latest best practices Ensure client needs
are met and deliverables produced on time according to specified
project deliverables and scope Provide after hours and weekend
on-call support as needed to support maintenance activities Your
Experience Experience with Security Operation Centers Operations 5+
years of related experience with implementing endpoint security
solutions (Antivirus, DLP, IPS, NAC) Strong experience with MS
environment (Exchange, DNS, SCCM, GPO, AD, MSSQL, IIS, Server
2008/2012/2016) Strong experience with Windows, Linux and macOS
based applications (Installation, troubleshooting, Debugging)
Experience with Network Security practice is a required (F5 / SPLIT
DNS/ IPSEC / SSL-VPN)Experience with Security is a plus (IPSEC /
SSL-VPN / NAT / GRE) Experience with Virtual Desktop Environment is
a plus (Citrix, Xen) Experience with scripting is a plus
(PowerShell) Solid grasp of Internet protocols and applications
Ability to effectively juggle and manage many different tasks
simultaneously Ability to lead specific customers projects Ability
to provide complex solutions in customer environments and
execute/document said solutions by self or as a team leader
Demonstrated project leadership skills Possess one or more of the
following industry certifications is a plus: CISSP, GCIA, MCP,
CCNA, PCNSE-- Excellent written and verbal communication skills The
Team Our professional services team is critical to our success and
mission. As part of this team, you enable customer success by
providing support to clients post-sale. Our dedication to our
customers doesn't stop once they sign - it evolves. As threats and
technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from
old products to new, and will fix integrations and critical issues
as they are raised. But you won't wait for them to be raised,
you'll seek them out, too. We fix and identify technical problems,
with a pointed focus of providing the best customer support in the
industry. Our Commitment We're trailblazers that dream big, take
risks, and challenge cybersecurity's status quo. It's simple: we
can't accomplish our mission without diverse teams innovating,
together. We are committed to providing reasonable accommodations
for all qualified individuals with a disability. If you require
assistance or accommodation due to a disability or special need,
please contact us at accommodations@paloaltonetworks.com. Palo Alto
Networks is an equal opportunity employer. We celebrate diversity
in our workplace, and all qualified applicants will receive
consideration for employment without regard to age, ancestry,
color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national
origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or other legally protected
characteristics. When Jamie was hired at Palo Alto Networks in
2011, I told him, "We're a startup and we need you delivering on
day one." I almost feel bad in retrospect because Jamie didn't have
any product management experience at the time, but I must have
known that he would thrive under the challenge. I believed then (as
I do now) that in product management, talent is often more
important than experience. To really know Lewis, you have to spend
time with him. Whether it's joining a phone call to hear his
endlessly positive voice, or hearing his passion when speaking
about celebrity real estate, his role model, Lebron James, or
grapefruits, he's a constant presence in our working lives that
will never be quite the same. One of Regina's passions is ensuring
technology companies like ours are able to hire and nurture a
strong, diverse workforce. She herself knows how difficult and
unclear the path to success can be for underrepresented minorities;
black women comprise just 3% of the American technology workforce,
and even fewer hold leadership roles. We are committed to providing
reasonable accommodations for all qualified individuals with a
disability. If you require assistance or accommodation due to a
disability or special need, please contact us at
accommodations@paloaltonetworks.com . Palo Alto Networks is an
equal opportunity employer. We celebrate diversity in our
workplace, and all qualified applicants will receive consideration
for employment without regard to age, ancestry, color, family or
medical care leave, gender identity or expression, genetic
information, marital status, medical condition, national origin,
physical or mental disability, political affiliation, protected
veteran status, race, religion, sex (including pregnancy), sexual
orientation, or other legally protected characteristics.
Keywords: Palo Alto Networks, Inc., Dallas , Professional Services Consultant - Cortex XDR, Professions , Dallas, Texas
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