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Director of Maintenance

Company: Roofstock
Location: Dallas
Posted on: January 16, 2022

Job Description:

Roofstock is the leading marketplace for investing in single-family rental homes. Our mission is to make real estate investing radically accessible, cost effective and simple. We want to use technology to transform the way real estate is bought and sold and make real estate investing as simple as investing in stocks. Simply put, we are passionate about helping our customers build wealth through real estate. -Roofstock has been recognized as a Great Place to Work and was recently named to the Forbes Fintech 50 and the Red Herring 100 lists of most innovative companies. Roofstock has raised over $135M to date and have offices across the US in Oakland, California, Dallas,Texas and New York, NY with approximately 400 people and is growing rapidly. Check out our reviews and see why our employees love working here! -We've built an amazing culture where everyone has a voice. We're nice. We get things done. We have fun. We believe in work-life balance (yes, you can really take a vacation). And our values are pretty B.A.D.A.S.S. -Be customer obsessed. -Act like an owner, because you are one. -Don't be afraid to break things in the pursuit of better. -All of us are empowered to do the right thing. -Stay curious and create what's next. Fast. -Seriously. No jerks.The Director of Maintenance provides operational analysis, guidance, subject matter expertise, training and follow-up needed to achieve the company goals. The position leads the company's single-family rental maintenance team and will be directly involved in establishing policies, processes, procedures, and standards for the national maintenance team. This position provides support to the VP, Construction and helps establish the strategic direction of company goals, initiatives, and processes. The position also ensures that appropriate and consistent business requirements are established and met within the group. This position plays a critical role in the roll-out and training of policies and procedures for the company.Responsibilities Lead a national repair and maintenance team providing service for 11K+ single family residential properties across 30 major markets.Responsible for the company's maintenance service performance and adherence to established operating budgets.Create and maintain active tracking systems to monitor several key metrics including resident satisfaction, maintenance cost trends, vendor usage, and maintenance service types.Directly engage large service partners to gain insight and improve operational efficiency.Lead policy and procedure development and implementation to ensure fair and standard operations across a national maintenance operation.Recruit and build a team of maintenance professionals that will allow the company to grow and improve performance over time.Lead ongoing training on new processes and systems to support company objectives.Communicate with other managers and executives to keep up with business requirements and solve high-level maintenance related issues.Organize the effort of all maintenance technicians to include initiatives to improve efficient use of resources.Research and provide detailed findings on resident complaints on home condition and maintenance serviceConnect with other Roofstock business units on resource sharing and best practicesAny other task or activity as directed by Manager and / or Executive staff.Desired Skills and ExperienceBachelor's degree.8-10 years of experience in a similar position.Prior experience working directly in maintenance for a property management company.Strong leadership skills and ability to manage a large team of remote team members.Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping, and Irrigation Systemsas they relate to single family residential homesStrong communication and interpersonal skills.Recruiting and training experience.Flexible to work evenings and weekend hours as workload requires.Excellent verbal and written communication, problem-solving, planning and analysis skillsSalesforce CRM or Yardi a plusMicrosoft Office, Internet and other basic computer skills. Emphasis on Microsoft Excel.Problem solving skills are required.#LI-remoteFor our regular full-time roles we offer a great benefits package!Competitive compensationMedical, Vision and Dental for you (95%) and your dependents (65%)401kFlexible time off and sick daysSupplemental bonus to support "work from home" office needsEquity incentives to give you a stake in the Company's futureWe are an upbeat and collaborative work cultureVirtual company-sponsored outingsRoofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.Dallas, TX /Property Management - Maintenance & Field Team /Full Time

Keywords: Roofstock, Dallas , Director of Maintenance, Professions , Dallas, Texas

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