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Customer Systems Support Analyst

Company: Dal-Tile Corporation
Location: Dallas
Posted on: January 16, 2022

Job Description:

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Systems Support Analyst to join our TEAM! As the Customer Systems Support Analyst, we need someone who is ready to provide a variety of duties related to the support of salesforce.com such as user management and user support, basic configuration, documentation of bugs and new requirements, as well as testing and documenting test results. Primary Objective This position serves as the primary contact for internal user support on the salesforce.com platform as well as document requirements for enhancements or new feature, test these changes, document test results, and assist in implementing the solution. Major Function and Scope

  • Provide ongoing Salesforce user support by managing cases and providing appropriate solutions in a timely manner
  • Responsible for Salesforce.com administrative functions such as user management, data management, reports, and dashboards, etc.
  • Data management tasks such as import / export data to /from Salesforce.com
  • Document technical requirements for bugs, enhancements, new features, test these changes, and collect required signoff
  • Create training documentation for users on the Salesforce.com application on new system feature and best practices
  • Proactively identify opportunities to leverage Salesforce.com to increase efficiency
  • Some overnight travel required Experience and Knowledge Required
    • Associate degree in Computer Science or related field; or 2 years equivalent training and experience
    • Aptitude for writing / reviewing technical requirements preferred
    • Fluent in Microsoft Office applications
    • Proficiency in SQL and relational databases preferred
    • Salesforce or CRM experience preferred Competencies
      • Strong communication, presentation, and speaking skills. In particular, must have the ability to communicate with both business and technical individuals effectively.
      • Strong customer service skills
      • Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism.
      • Aptitude for learning new technology
      • Strong analytical, strategic thinking and problem-solving skills.
      • Ability to translate customer requirements into requirements / specifications
      • Have business acumen including a good understanding of a CRM application and how it can be utilized to improve business processes
      • Attention to detail Other Pertinent Job Information While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!Active military, transitioning service members and veterans are strongly encouraged to apply.
        • Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Keywords: Dal-Tile Corporation, Dallas , Customer Systems Support Analyst, Professions , Dallas, Texas

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