Dispatcher
Company: Expert mechanic services
Location: Dallas
Posted on: May 16, 2022
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Job Description:
Job Description Expert Mechanic Services is seeking to hire a
skilled individual for our dispatching team. Our team works to
provide services in the field of mechanic road repairs throughout
the state. This is a remote work from home job that requires 12
hour shifts Monday-Saturday. Responsibilities Include: Receiving
calls in a timely manner and providing good customer service when
interacting with service requests and inquiries, processing and
sending emails to job customers, and creating invoices on jobs.
Interacting with service customers, payment processes, technicians,
and management regarding active jobs. Able to provide mechanical
knowledge to technicians and customer inquiries. Dispatching
technicians to their respective job sites based upon efficiency and
availability and being able to assess calls and jobs to technician
available. Handles multitasking between multiple incoming calls
from customers, technicians, and from upper management about active
jobs throughout the day. Receiving and processing relevant
information from customers about active job in order to dispatch
technicians as well as documenting arrival, issues, causes and
price for active jobs. This job while fully remote right now, is
open to working in person at company office in the future. Skill
Requirements: Diesel Mechanic experience (preferred but not
required) Good communication and writing skills especially
telephone skills Customer service skills regarding multitasking,
resolutions, and working to resolve customer needs and provide them
with service Reliable regarding answering calls and internet
service Experience with excel spreadsheet Prioritizing and
analyzing road calls to provide services Previous dispatching
experience minimum 1 year Needs to have internet service, phone,
and computer to work from Company Description Mobile diesel
mechanic road service
Keywords: Expert mechanic services, Dallas , Dispatcher, Professions , Dallas, Texas
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