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Dispatcher

Company: Expert mechanic services
Location: Dallas
Posted on: May 16, 2022

Job Description:

Job Description Expert Mechanic Services is seeking to hire a skilled individual for our dispatching team. Our team works to provide services in the field of mechanic road repairs throughout the state. This is a remote work from home job that requires 12 hour shifts Monday-Saturday. Responsibilities Include: Receiving calls in a timely manner and providing good customer service when interacting with service requests and inquiries, processing and sending emails to job customers, and creating invoices on jobs. Interacting with service customers, payment processes, technicians, and management regarding active jobs. Able to provide mechanical knowledge to technicians and customer inquiries. Dispatching technicians to their respective job sites based upon efficiency and availability and being able to assess calls and jobs to technician available. Handles multitasking between multiple incoming calls from customers, technicians, and from upper management about active jobs throughout the day. Receiving and processing relevant information from customers about active job in order to dispatch technicians as well as documenting arrival, issues, causes and price for active jobs. This job while fully remote right now, is open to working in person at company office in the future. Skill Requirements: Diesel Mechanic experience (preferred but not required) Good communication and writing skills especially telephone skills Customer service skills regarding multitasking, resolutions, and working to resolve customer needs and provide them with service Reliable regarding answering calls and internet service Experience with excel spreadsheet Prioritizing and analyzing road calls to provide services Previous dispatching experience minimum 1 year Needs to have internet service, phone, and computer to work from Company Description Mobile diesel mechanic road service

Keywords: Expert mechanic services, Dallas , Dispatcher, Professions , Dallas, Texas

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