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Product Consultant

Company: Cvent
Location: Dallas
Posted on: May 17, 2022

Job Description:

Job DescriptionCvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,300+ employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries. Cvent's software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time. About the role:We are looking for a Product Consultants responsible to be an expert on the Cvent Event platform and its integration with Salesforce. You will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to further your career with our company and develop additional knowledge and skills in advanced technology that is transforming its industry. As a Product Consultant you will support our customers as they integrate the Cvent Salesforce Application with Cvent. You help customers install and configure the application and act as a resource for troubleshooting, communicating with internal teams and testing solutions.The ideal candidate is Salesforce Administrator certified, has excellent communication skills and the ability to thrive in a fast-paced, fun work environment. What You Will Be Doing:

  • Act as the technical resource for our Cvent Salesforce Application by helping implement the application, train customers, and investigate issues while working with other Cvent technical teams to troubleshoot.
  • Demonstrate deep product knowledge and understanding of the Cvent platform as it applies the Salesforce Application.
  • Collaborate with the product team to test new functionality and provide customer feedback
  • Offer customers tips and best practices to maximize their use of Cvent
  • Collect product feedback from customers and bring it back to our product teams
  • Collaborate with Content team to develop and enhance knowledge base articles and client facing documentation What You Need for this Position:
    • Bachelor's degree with strong academic credentials
    • Certified Salesforce Administrator
    • 1-2 years of experience as a Salesforce administrator in a similar environment.
    • In-depth knowledge of Salesforce products and their functionalities.
    • Experience in performing Salesforce upgrades and ensuring successful integration.
    • Proficiency in creating Salesforce profiles, allocating roles, and managing access.
    • Excellent verbal and written communication skills Experience in these Areas of Expertise is Desired:
      • APIs and SSO and the ability to read JSON, XML, and SAML
      • Cvent Event Management Platform including our virtual and onsite solutions
      • Out of the box integrations like the Salesforce App, Marketo, Eloqua, Concur Travel/Expense, WebEx and PNR/GDS as well as our more advanced API integrations like SSO, HTTP Post, CID and virtual integrations.

Keywords: Cvent, Dallas , Product Consultant, Professions , Dallas, Texas

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