Field Support Technician - Dallas, Texas
Company: Cirrus Systems, Inc.
Posted on: May 16, 2022
About the Job
The Field Support Technician is responsible for supporting
customers and installations within their territory. They work as a
team with the sales representatives in the region to facilitate
best outcomes for installers and end customers. The Field Support
Technician is responsible for the education and training of new
installers in addition to overseeing the quality of installs after
they take place. They are the technical face of our team and a
trusted resource of our partners.
Align performance to assigned KPI goals individually and for your
Complete LEAN training and participate in continuous improvement
projects when you see the potential to eliminate waste
Conduct training sessions with installers/resellers within your
territory to help them become skilled and qualified professionals
in the use of Cirrus products
Build and sustain long-lasting relationships with existing
customers within your territory
Perform a site verification, including photo documenting, of each
installation site within your region within 2 weeks of install
Troubleshoot and resolve networking of devices
Accompany all new installers during their first installations to
train on site
Work side by side as part of a unit with the sales team to provide
the best possible service to customers
Debug and troubleshoot installation and product issues, working
with all stakeholders
Liaise with our centralized support team.
Consultative relationship development with customers while
supporting product and processes from a technical perspective
Timely follow up on cases and trainings to include phone calls,
emails, and face-to-face meetings
Provide feedback to the engineering team to guide future product
Track all activities in our helpdesk and CRM systems
Cirrus Core Values: What we look for in a teammate.
Bring Passion: We take pride in our work and bring our BEST to all
interactions with our customers and teammates. We encourage
rigorous discourse to improve the customer experience each and
Quality: Quality isn't a catchall phrase. It is an action plan that
requires hard work and focus to achieve. Step by step we strive to
build quality into everyday processes and products to achieve our
Winning Takes a Team: Show genuine commitment, be flexible, get
involved, be reliable, help and support others, and move our
Remove Friction: Eliminate roadblocks in the way of smooth
operations by promoting and embracing changes geared towards making
things easier. Be bold! Don't settle for "That's just the way it
Respect: An individual who communicates and conducts themselves in
a polite and positive manner, and encourages others around them to
do the same; without judgment of peers regardless of rank,
position, age, gender, or race.
Innovate Every Day: Have the courage to challenge what is perceived
as conventional or typical. Be observant of surroundings and
outspoken about ideas and changes that will positively impact
Skills and Qualifications
Ability to learn the sign company business, how they operate and
what makes them successful
Excellent communication and listening skills, including phone
Technically proficient with electronics and A/V equipment
Knowledge of electrical wiring standards and code (no license
Experience with networking
Working knowledge of GoogleSuite
Valid U.S. driver's license in good standing
Prior experience within sign industry is a plus
Experience flying a drone for recreation a plus
Must be able to sit or stand for long periods of time
Close visual focus required
Physical dexterity sufficient to repair wiring or replace
Ability to ascend and descend ladders, scaffolds, stairs.
Must be able to safely climb step ladder or ladders while carrying
up to 20 pounds.
Ability to lift, carry, and move up to 50 lbs.
Salary, exempt from overtime
Cirrus Systems, Inc. is an equal opportunity employer. Applicants
will not be discriminated against because of race, color, creed,
sex, sexual orientation, gender identity or expression, age,
religion, national origin, citizenship status, disability,
ancestry, marital status, veteran status, medical condition, or any
protected category prohibited by local, state, or federal laws.
Keywords: Cirrus Systems, Inc., Dallas , Field Support Technician - Dallas, Texas, Professions , Dallas, Texas
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