Field Support Technician - Dallas, Texas

Company: Cirrus Systems, Inc.
Location: Dallas
Posted on: May 16, 2022

Job Description:

About the Job

The Field Support Technician is responsible for supporting customers and installations within their territory. They work as a team with the sales representatives in the region to facilitate best outcomes for installers and end customers. The Field Support Technician is responsible for the education and training of new installers in addition to overseeing the quality of installs after they take place. They are the technical face of our team and a trusted resource of our partners.

Job Duties
Align performance to assigned KPI goals individually and for your team
Complete LEAN training and participate in continuous improvement projects when you see the potential to eliminate waste
Conduct training sessions with installers/resellers within your territory to help them become skilled and qualified professionals in the use of Cirrus products
Build and sustain long-lasting relationships with existing customers within your territory
Perform a site verification, including photo documenting, of each installation site within your region within 2 weeks of install
Troubleshoot and resolve networking of devices
Accompany all new installers during their first installations to train on site
Work side by side as part of a unit with the sales team to provide the best possible service to customers
Debug and troubleshoot installation and product issues, working with all stakeholders
Liaise with our centralized support team.
Consultative relationship development with customers while supporting product and processes from a technical perspective
Timely follow up on cases and trainings to include phone calls, emails, and face-to-face meetings
Provide feedback to the engineering team to guide future product development initiatives
Track all activities in our helpdesk and CRM systems

Cirrus Core Values: What we look for in a teammate.
Bring Passion: We take pride in our work and bring our BEST to all interactions with our customers and teammates. We encourage rigorous discourse to improve the customer experience each and every day.

Quality: Quality isn't a catchall phrase. It is an action plan that requires hard work and focus to achieve. Step by step we strive to build quality into everyday processes and products to achieve our collective success.

Winning Takes a Team: Show genuine commitment, be flexible, get involved, be reliable, help and support others, and move our company forward.

Remove Friction: Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared towards making things easier. Be bold! Don't settle for "That's just the way it is."

Respect: An individual who communicates and conducts themselves in a polite and positive manner, and encourages others around them to do the same; without judgment of peers regardless of rank, position, age, gender, or race.

Innovate Every Day: Have the courage to challenge what is perceived as conventional or typical. Be observant of surroundings and outspoken about ideas and changes that will positively impact people.

Skills and Qualifications
Ability to learn the sign company business, how they operate and what makes them successful
Excellent communication and listening skills, including phone interaction
Technically proficient with electronics and A/V equipment
Knowledge of electrical wiring standards and code (no license required)
Experience with networking
Working knowledge of GoogleSuite
Valid U.S. driver's license in good standing
Prior experience within sign industry is a plus
Experience flying a drone for recreation a plus

Physical Requirements
Must be able to sit or stand for long periods of time
Close visual focus required
Physical dexterity sufficient to repair wiring or replace electrical cards.
Ability to ascend and descend ladders, scaffolds, stairs.
Must be able to safely climb step ladder or ladders while carrying up to 20 pounds.
Ability to lift, carry, and move up to 50 lbs.

Compensation
Salary, exempt from overtime

Cirrus Systems, Inc. is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Keywords: Cirrus Systems, Inc., Dallas , Field Support Technician - Dallas, Texas, Professions , Dallas, Texas