Customer Service Supervisor

Company: AIT Worldwide Logistics
Location: Dallas
Posted on: May 16, 2022

Job Description:

Wake up each day to be part of a movement.

A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver. -

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America's Best Employers in 2022! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview

AIT is seeking a Customer Service Supervisor to join our team! The Customer Service Supervisor is responsible for the daily contact with customers and also assists with freight quoting and routing. In addition, they will help maintaining profitability for the station and supervise customer service agents.

What You Will Be Doing Day-to-Day
Monitor inbound/outbound emails and monitor phone activity.
Assist the team with quoting and routing requests
Assist with general Freight Forwarding customer support inquiries in a high-volume requirement.
Supervise staff with Cs responsibilities and adjust staff to handle new customers and projects
Manage payroll, time off requests and assure overall CS Department coverage
Assure overall CS Department quality and efficiency
Look for process improvement opportunities and drive to implementation.
Own/assign projects related to driving customer experience improvement.
Assist with general Freight Forwarding customer support inquiries in a high-volume requirement.
Other duties assigned as the business deems necessary

What We Look For In Teammates
A team player who works well with others - being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role
Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope To See
High School diploma required; Associates Degree or equivalent
3-5 years of experience in freight forwarding or customer service/operations/supply chain/logistics industry
Quoting and routing experience preferred
Must be proficient with Microsoft suites
AS400 strongly preferred
Strong problem solving skills with ability to develop new ideas and innovative solutions
Excellent verbal and written communication skills
Must be detail-oriented and able to time manage
Ability to work in an extreme fast-pace environment, high movement and pressure
Works well individually and team setting.

What AIT Can Offer You
Growing company with a record year in performance that continues to scale!
Hands-on and passionate CEO that understands the importance of hiring great talent - passionately caring for coworkers is a core value!
Laid-back and open-door work environment
High performance culture with a focus on a growth mindset where continuous improvement and changing for the better is embraced
Opportunity for advancement
Competitive compensation package
Profit Sharing Bonus (quarterly incentive pay)-great opportunity to earn more with a thriving vertical solution for AIT!
Full line up of benefits
Tuition assistance
Volunteer program - it's also a core value - we care about our communities!

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to careers@aitworldwide.com

Keywords: AIT Worldwide Logistics, Dallas , Customer Service Supervisor, Professions , Dallas, Texas