IT Support Technician - Onsite & Remote Support
Company: ICM
Location: Dallas
Posted on: May 16, 2022
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Job Description:
IT Support Technician - Onsite & Remote SupportAre you looking
for a new adventure? -Then ICM Tech Group is the right place for
you! - - - - - - - - -A place where you will touch all different
types of technology (some types your used to and some that you're
not). - - - - - - - - -A place where you're not just a number but a
valued part of our team and family. - - - - - - - - -A place that
will give you a fresh look at multiple technologies in all
different environments. - - - - - - - - -A company where you can
grow in your technology knowledge and career.
ICM is an IT consulting firm servicing our clients in many
different verticals. We are a group of motivated professionals who
are passionate about customer service and enjoy technology. -We are
an established and growing MSP in northern NJ looking to add some
talent to our technical team. We work hard and play hard!
We are currently looking to fill an Onsite & Remote Support
Technician position. (If you have experience working for an MSP
that's a big bonus!)
About the jobOnsite & Remote Support Technicians are responsible
for maintaining and supporting the network infrastructure of
clients. This includes the installation, configuration, and overall
management of servers, desktop systems, communications
hardware/software and office systems. Onsite & Remote Support
Technician will be supporting users both onsite and remotely,
traveling to clients, assessing issues, installing/mounting
hardware, pc installations, and interacting heavily with end users
and management staff.
The position will have responsibilities, performance standards and
expectations that include:
- - - - - - - - -Deliver exceptional Customer Service Skills that
mirror the commitment, we promise to each and every client - - - -
- - - - -Professional customer service and ensures complete client
satisfaction in all aspects of their position from clients to
vendors
Performance Standards and Expectations:
- - - - - - - - -Availability, Punctuality and Reliability - - - -
- - - - -Clean driving record with the ability to travel to client
sites as needed locally via car - - - - - - - - - -Clear Spoken and
Written English Skills w/Excellent Documentation Skills - - - - - -
- - -Empathy skills are critical as is the ability to deliver
exceptional customer service - - - - - - - - -Completion of
assigned tasks within reasonable time frames and within
deadlines
IT Support Technician- Onsite & Remote Support Benefits - - - - - -
- - -Proposed Salary: $50,000-$65,000 - - - - - - - - -100% Covered
Health and Dental - - - - - - - - -Reimbursements for
certifications and training - - - - - - - - -PTO/Holidays - - - - -
- - - -Simple IRA (match)
Keywords: ICM, Dallas , IT Support Technician - Onsite & Remote Support, Professions , Dallas, Texas
Click
here to apply!
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