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Site Reliability Engineer - SaaS DevOps Operations

Company: A Society US
Location: Dallas
Posted on: June 25, 2022

Job Description:

SITE RELIABILITY ENGINEER As a Site Reliability Engineer, you will own and improve service reliability and availability of this revolutionary platform. You will have your hand on the pulse of the service and will play a key role in the Dev/Ops team that deploys, manages and supports the service. Additionally, you will have the opportunity to develop future automation and tooling that will allow us to continuously improve our service as we scale. You will contribute to the full service lifecycle: from service development to live-service response, as we continuously deploy new and innovative functionality for our customersResponsibilities:

  • Development and Operations (DevOps) subject matter expert for 24x7 SaaS operation
  • Work hand-in-hand with micro-service software developers, architects, and field integration resources to architect and deliver the Connect platform.
  • Contribute to the development of new tools and automation that ensures the service can be optimized and tuned with minimal human intervention.
  • Accountable for working upstream with micro service developers on monitoring, tools and architecture to deliver security, reliability, manageability and availability at scale
  • Point of escalation/decision maker on response level of incidents
  • Participate in the Core SRE on-call roster and respond with command and control incident management during High Pri Events while maintaining internal and external SLAs
  • Act as Technical Duty Officer who leads resolution effort of the most complex service problems from network layer to the application at scale
  • Drive Problem Management/Retrospectives ("post mortems")
  • Strong contribution and maintenance of our knowledge base
  • Analyze trends and make recommendations in the areas of monitoring, incident and change management, cloud orchestration and support.
  • Contribute to the future growth of the team by conducting candidate screenings and assessments
  • Accountable for deploying services to production environmentsTechnologies:
    • Experience with Docker, SaltStack and Kubernetes orchestration tools
    • Knowledge of Mongo, Influx, Postgres, Jenkins and Artifactory
    • Google Cloud Platform, Kubernetes and related APIs
    • Experience designing, setting up, maintaining and refining (noise reduction, auditing) monitoring tools such as Prometheus, Prometheus exporters, Kibana, Grafana and Alertmanager
    • Demonstrable experience in one or more languages: Powershell, Python, BASH, C#, .NET
    • Strong knowledge of TCP/IP networking, DNS, VPNs, HTTP, load-balancers (such as NGINX), highly available microservice architecture, CDNs
    • Atlassian suite (Jira, Confluence), Git
    • Network analysis, performance and application issues using tcpdump, Fiddler and Wireshark.Qualifications:
      • Bachelor's Degree in CS, MIS, or equivalent experience
      • 5+ years of relevant experience with Windows/Unix systems fundamentals, monitoring, cloud services, networking, storage, database, and application knowledge;
      • Solid communications skills both written and verbal. Able to effectively tailor messaging to different audiences: External Customer, Leadership, technical SME, or to Tier-1
      • Previous experience in customer facing roles during high stress situations
      • Demonstrated skills as an influencer within a previous organization
      • In-depth knowledge of IT concepts, strategies, and methodologies; Agile knowledge a plus
      • In-depth knowledge of business operations, objectives, and strategies..
      • Familiarity with Containers (e.g. Docker, RKT) and IaaS (e.g. GCP, Kubernetes).
      • Knowledge or expertise in Radio Networking and telecom products a huge plus

Keywords: A Society US, Dallas , Site Reliability Engineer - SaaS DevOps Operations, Professions , Dallas, Texas

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