Sr. Client Services/Customer Support Analyst

Company: IHS Markit
Location: Dallas
Posted on: September 24, 2022

Job Description:

? S&P Global Market Intelligence The Role: Senior Client Services/Customer Support Analyst The Location: Dallas, Texas Grade: 4 (For Internal Use Only) The Team: The Network & Regulatory Solutions team offers a suite of Products that provide solutions for our clients with Tax Validation, Document Exchange and Outreach campaigns that helps manage Counterparty and Vendor risk. Our product platform includes Markit Counterparty Manager (MCPM), Markit Tax Utility (MTU), Know Your Counterparty (KYC) and Know Your 3rd Party (KY3P), and CTI Tax Solutions (CTI) The Impact: The Client Services team supports Onboarding, Outreach, Data Management and ongoing client support. The KY3P team is seeking a high energy, detail driven and personable Client Service Analyst to lead our clients to the finish line What's in it for you: The Client Service Analyst will play a critical role as the main point of contact for our clients during their onboarding will also provide ongoing support thereafter. The Client Service Analyst will work with client's post sales to ensure the client achieves the best experience while obtaining the most value from Platform & Regulatory Solutions suite of products. In this role, the candidate will help drive the projects to success, deliver the best-in-class service to all stakeholders, train users, and achieve platform adoption. Duties & Accountabilities:

• Ensure customers receive first class service consistent with S&P Global's expectations including but not limited to identifying and resolving client issues, following up with clients based on SLAs, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required.
• Cultivate, foster, and manage relationships with assigned clients
• Actively speak with customers to ensure they understand how to use the functionality of Regulatory & Compliance product suite and understand the full capability of our products industry initiatives
• Increase client adoption of the platform through education of new product features and offering, ultimately driving efficiency and cost reduction for clients
• Provide front line daily support for all clients including capture of bugs and enhancements.
• Work with business partners to validate the integrity of data and documents loaded on the platform
• Become familiar with regulatory initiatives and industry-wide events that have an impact on our different business lines.
• Assist global operation team members in any capacity on a day-to-day basis and during high volume periods. What We're Looking For:
  • Bachelor's Degree
  • 3-5 years' experience
  • Experience in handling Client Service is preferred
  • Vendor management supply chain in financial market experience a big plus
  • Experience in KYC, Regulatory & Compliance customer service and financial data operations will be an added advantage
  • Proficiency in MS excel & SQL/Oracle DB will be an added advantage
  • Have an excellent client service ethos and be able to communicate effectively with priority clients and sales prospects
  • Strong analytical and interpersonal skills
  • Familiarity with bank compliance and risk management a plus
  • This role is limited to persons with indefinite right to work in the United States. Flexible Working We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. Return to Work Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is approximately $55,000. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires. About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------- Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

Keywords: IHS Markit, Dallas , Sr. Client Services/Customer Support Analyst, Professions , Dallas, Texas