Service Desk Quality Analyst

Company: CYNET SYSTEMS
Location: Frisco
Posted on: January 26, 2023

Job Description:

Skills Required:

Continually improve the quality and cost effectiveness of IT services.
Address IT service performance that is not meeting expectations.
Produce options and recommendations for improvement, to implement and review.

Responsibilities:
- Continually improve the quality and cost effectiveness of IT services.
- Address IT service performance that is not meeting expectations.
- Produce options and recommendations for improvement, to implement and review.
- Customer feedback communication.
- Process Quality Benchmarking.
- Incident, Call, Interaction and E-mail/Chat monitoring.
- Employee surveys.
- KPI monitoring.
- Skill testing, Coaching and Mentoring.
- Account management reviews.
- Regular One-to-ones with Analysts.

Keywords: CYNET SYSTEMS, Dallas , Service Desk Quality Analyst, Professions , Frisco, Texas

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