Workday PSA Consultant - Workday Services

Company: myGwork
Location: Dallas
Posted on: January 26, 2023

Job Description:

Role Title

Workday Services PSA Consultant

Department

Workday -Services

Location

North America - USA/Canada

About -WPP IT

WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that -journey -and we are proud to provide technology for some of the world's most creative brands.

Role purpose

At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to - modernise -ways of working, shift to cloud and micro-service-based architectures, drive automation, - digitise -colleague and client experiences and deliver insight from WPP's petabytes of data.

In this role you will -be a member -of the -Workday -Services team -supporting and enhancing -our existing -Workday -deployment, this role will grow as we further deploy and expand our -Workday -PSA -and integrated -applications for both -coverage geographically and capability.

Reporting to the -Workday -PSA Product Manager this role is responsible for providing - high-quality advice and support across -Workday -PSA. - - Working hand in hand with the wider -Workday -Services team you will build relationships with our process owners, Shared Service Centre, and stakeholders as a source of expertise and support in -Workday -PSA and integrated applications (Zimit, Monday.com).

The -new -Workday -Services team -provides the post go-live support and enhancement of the -Workday -solution that -replaces -some of our core technology and -influences -our ways of working for many of our colleagues at WPP. -This flagship programme will see -Workday -deployed across our global landscape to address the technology needs of Finance, Projects and our People function - so essentially it touches -all of -our employees to some degree. The key to this programme is that technology is an enabler for change, it's at the heart of what we do, but it's not all of what we do. The people aspects of this programme are vital to its success. This role will help deliver that success -on an ongoing basis for many years to come.

Key Responsibilities

Diagnose and resolve assigned tickets for Workday PSA and integrated applications

Alongside your PSA experience you should become an expert on Zimit support, eventually building capability to make changes without support from the vendor

Investigate any functionality being released/introduced and collaborating with other functional Workday resources

Maintain expertise on new functionality/features/capabilities in Workday and wider industry/PSA/technology trends

Accountable for maintaining up-to-date process documentation

Expert in the art of the possible with Workday and providing creative solutions

Safeguard global design standards and principles against competing requests for change

Solution and Develop Enhancements as assigned

Act as SME for Workday PSA Module

Train other members of the team on Workday PSA and associated processes

Skill Requirements

Global ERP -support -experience -in a complex -organization -and ability to manage workload and -prioritize -effectively -to meet customer expectations

Outstanding -understanding of -professional services -processes and systems -in a global organisation, -Workday -PSA -experience a bonus

Ability to accurately collect information to understand and assess the clients' needs

Strong ability to inspire -and -engage -with -a diverse team and create an inclusive culture across geographical boundaries

Develop trusted relationships with key stakeholders in -WPP -IT and -across the wider WPP business

Strong technical knowledge of integrations with ERP systems, -Zimit, -Workday -and Monday.com is a bonus

Creative solutioning and -strong -problem-solving -skills

Excellent -interpersonal -and communication -skills -both with technical and non-technical audiences

Behaviours

You're open: ---We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: ---We believe in the power of creativity, -technology -and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.

You're extraordinary: ---we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we deliver extraordinary every day.

If this role hasn't captured your interest, that's ok! Would you consider sharing your opinion?

At WPP, we're always trying to improve our hiring process, so your feedback is appreciated. Don't worry, all responses will not influence any future applications that you may make.

https://forms.office.com/r/JdFf70VQdP

This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Dallas , Workday PSA Consultant - Workday Services, Professions , Dallas, Texas