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Business Analyst

Company: Bresa Tech, LLC dba Bresatech
Location: Frisco
Posted on: January 27, 2023

Job Description:

Business Analyst

Position Summary
The Business Analyst/ Application Engineer a key member of the Customer Success team , an expanding manufacturing management software company that brings operational excellence and full coordination of manufacturing operations - from the factory floor through the global supply chain.

The Business Analyst/Application Engineer will implement and integrate our manufacturing automation software suite into our customer's environment. The consultant will play a key role in engineering solutions using our Enterprise Manufacturing Software Suite and specifically Eyelit Equipment Connect ultimately automating process and metrology equipment on the shop floor. Other activities included Pre-sales activities, Project Implementations, Customer training and Reporting.

The consultant will become a subject matter expert and power user; know the tools, the design, best use of application to our customers. In our drive for excellence, this role will explore new avenues to create content and deliver impactful training to end-users. Additionally, this role will contribute to refining processes and procedures based on testing and learning from new ideas or new products.

Location , Travel and Citizenship
This position is U.S. based and will be remote, work-from-home with all equipment furnished. Travel will be required to U.S. and international customers as required. Because of government contract requirements, candidates will be required to provide proof of U.S. citizenship.

Key Contributions

  • Support sales efforts with demo systems preparation
  • Lead and participate in discovery and requirements gathering conduct working sessions to document client needs, compare those needs to existing solution functionality
  • Analyze customer requirements
  • Prepare project Statements of Work based on budgets and project plans; Engage development and technical team when required to produce project estimates
  • Translate user requirements into design documents complete with use cases
  • Work closely with the Development team to ensure that the software is developed to meet the customer requirements
  • Develop user acceptance test plans with the customer to ensure that the delivered system meets the customer requirements
  • Implement our manufacturing software; Implement integrations with other factory/business systems (e.g. ERP systems, equipment controllers, PLM systems, material control systems etc.)
  • Provide training to customers; Work with technical resources, sales team and customers, to ensure that our products are successfully delivered, and customers are utilizing our tools to the outlined scope and expectations
  • Provide Reports using SQL query language
  • Travel to domestic and international customer sites as required

    What we are hoping to find in your background

    • Bachelor's degree from an accredited college or university
    • At least 3 years of experience in a customer-facing capacity (preferably in a solutions capacity)
    • Previous experience installing/configuring manufacturing automation software and server operating environments
    • Ability to travel (up to 50% international travel)

      How to grab our attention

      • Previous development experience with HTML 5, Angular, TypeScript, JavaScript, etc.
      • Previous Supervisory Control and Data Acquisition (SCADA) application experience (either as an end-user or as a service provider)
      • Previous experience interfacing with shop-floor control systems
      • At least 3 years of experience in systems integration
      • Understanding SQL Query Language and Report Writing and Dashboards
      • Previous pre-sales and project management experience
      • Previous development experience using technologies like Java, PL/SQL, .Net, SOAP, and REST
      • Equipment and PLC Integration using SECS/GEM and OPC UA
      • Knowledge of Semiconductor, Medical Device, Battery Manufacturing, and other high value production industries

        Competencies for Success

        • Excellent written and verbal communication: Presents oneself clearly and articulately when speaking, assuring that others fully comprehend the intended message; Uses appropriate grammar tailored to the audience
        • Customer Service Orientation: Positive attitude and an awareness and willingness to respond to customers to and meet their needs, requirements and expectations; Active and empathetic listening; Clarifies customers' needs or expectations, when doubt exists; Provides a timely response to customer's complaints, feedback and comments; Actively inform customers of intentions.
        • Analytical and Critical Thinking: Review and manage data with strong attention to detail; combine facts with likely possibilities; articulate and resolve complex problems
        • Quality Focused: A recognition of the value of doing things the right way; having a high sense of integrity and thoughtfulness in your actions
        • Action Oriented: A bias for action, when you see a problem, you solve it using your technical savvy and internal resources

Keywords: Bresa Tech, LLC dba Bresatech, Dallas , Business Analyst, Professions , Frisco, Texas

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