SCCM Consultant L3
Company: Pyramid Consulting, Inc
Location: Frisco
Posted on: January 27, 2023
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Job Description:
Immediate need for a talented SCCM Consultant with experience in
the Information Technology. This is a Contract -opportunity with
long-term potential and is located in Frisco, TX. Please review the
job description below.
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ROLE AND RESPONSIBILITIES:
- Perform varying degrees of problem analysis and resolution of
software and hardware issues relating to desktops and laptops.
Perform the below activities while adhering to Service Level
Agreements (SLA) and be able to independently prioritize based on
urgency.
- Perform Installs, Moves, Adds and Changes (IMACs) of hardware and
software
- Become familiar with local and regional infrastructure, key
contacts, and escalations in regards to other teams in the
business
- Demonstrate outstanding understanding and communication when
working with clients
- Perform break-fix support for a wide range of hardware and
software (site specific software competency will be trained while
on the job)
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PREFERRED SKILLS AND COMMON TASKS ON THE JOB:
- Experience-based Windows 7 support
- BitLocker encryption o Configuration/imaging
- Crash/BSOD resolution o Installation environment
- General Windows OS troubleshooting
- Hardware support and troubleshooting
- Troubleshooting hardware issues
- Replacing desktop/laptop hardware
- Installation of peripheral devices
- Microsoft Office proficiency
- Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint
(usage and support)
- Visio, Project (support)
- Able to create documentation and contribute to KB articles
- Basic network troubleshooting
- Experience working with basic network hardware (switches)
- Troubleshooting connectivity issues
- Thorough understanding of wireless/wired networks
- Customer service skills
- Comfortable working with people in a professional setting
- Able to provide a calming demeanor when frustrated with the
customer to reach a positive conclusion
- Flexibility to work in a 24x7 work environment.
- Excellent communication skills and telephone manner.
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Our client is a leading Information Technology and we are currently
interviewing to fill this and other similar contract positions. If
you are interested in this position, please apply online for
immediate consideration.
#DEL
Keywords: Pyramid Consulting, Inc, Dallas , SCCM Consultant L3, Professions , Frisco, Texas
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