IT Helpdesk Technician

Company: Infinity Consulting Solutions, Inc.
Location: Dallas
Posted on: March 19, 2023

Job Description:

IT SUPPORT TECHNICIAN
Downtown Dallas, TX
$21/hr +

ICS is hiring for an IT Helpdesk Technician. This is a great opportunity for someone who wants to get their foot into the door with an established, enterprise IT department.

What You'll Do:

• 
  
• Provide excellent customer service and support to local and remote users
  
• Assist Senior IT Support team members with managing project tickets
  
• Troubleshoot basic end user connectivity and account creation/resets
  
• Make outbound calls to follow up with users and ensure resolution satisfaction
  
• Respond to phone calls and email requests in a timely manner
  
  Skills/Experience You'll Need:
  
  
  • 
    
  • 2+ years of corporate IT Support experience (or related internship etc)
    
  • Basic IT systems and technology knowledge in a Windows environment
    
  • Basic Office product suite experience
    
  • Excellent customer service skills
    
  • Ability to ramp up quickly
    
  • Ability to work independently
    
    
    About Infinity Consulting Solutions
    At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.
    ICS is an Equal Opportunity Employer.

Keywords: Infinity Consulting Solutions, Inc., Dallas , IT Helpdesk Technician, Professions , Dallas, Texas