Technical Support Analyst

Company: MICASA GLOBAL
Location: Dallas
Posted on: March 19, 2023

Job Description:

Job Description

• Looking for engineers, who know how to automate, have built monitoring solutions, and are batch specialists in identifying challenges, writing scripts to correct, influence change with development, and truly become a batch SME that can understand impacts and make decisions."
  Snap shot of. Technical Skills
  • OS :- UNIX , LINUX, Windows
  • DB :- MSQL, Sybase , Oracle
  • Scripting Skills : PowerShell, Bash, Python,
  • Technical Tools: Autosys, Geneos
  • Ticketing Tools : Servicenow
    The candidate must have Knowledge and Experience to perform the technical responsibilities as follows:
    • Hands-on experience on end - end batch monitoring & automation using CA Workload Automation AE (Autosys) in both UNIX and Windows environments in a large enterprise environment
    • Having technical expertise in developing a flexible and high productivity on the go code/script changes for specific business, functional and technical requirements
    • Hands-on experience to build monitoring solution with an automation mindset to improve applicaiton, external feeds(via. sFTP), system performance and reduce manual efforts
      • Skilled in designing Automation algorithms with scripting knowledge to obtain accuracy and high prodcutiivity
      • L2 ITRS Geneos Monitoring experience to manage server infrastructure, create dashboards, alerts and reports
      • Owning and Managing servers' production environments running on Windows, Unix, Linux, Oracle & MSSQL based applications
      • Providing L2/L3 technical assistance and coordination during production incidents. Escalating and logging tickets, identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
      • L2 Production support to trouble Job failures, identify the root cause and provide permanent solution
      • Providing front line support to our clients, builds strong relationships with a problem-solving mindset to identify delays or bottlenecks and resolve within stipulated service line agreements
      • Ownership of major production incidents, working closely with other technology teams to resolve business-impact
      • Experience in partnering with technology department, operational users / business users to gather requirements to implement
      • Expereince in managing Domain/ functional knowledge in one of the finance domains such as investment banking, asset management, investment banking is preferred

Keywords: MICASA GLOBAL, Dallas , Technical Support Analyst, Professions , Dallas, Texas