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IT Analyst ll Specialized

Company: Kforce Technology
Location: Dallas
Posted on: March 19, 2023

Job Description:

Kforce has a client in Dallas, TX that is seeking an IT Analyst II Specialized.


  • The IT Analyst will manage IT production incidents to resolution in a 24/7/365 environment using the Fannie Mae incident management processes and communicate management of incident status, impact and resolution actions
  • Troubleshooting and resolving incidents on the AWS cloud infrastructure
  • Eyes on glass monitoring of the health of applications as well as the underlying infrastructure
  • As an IT Analyst, you will proactively be looking for hardware, software, and environmental alerts or malfunctions
  • Effectively lead and guide Incident triage calls from a technical perspective analyzing different components of the infrastructure and application environment via the use of a variety of monitoring tools and processes
  • The IT Analyst will troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools

Keywords: Kforce Technology, Dallas , IT Analyst ll Specialized, Professions , Dallas, Texas

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