IT Analyst ll Specialized

Company: Kforce Technology
Location: Dallas
Posted on: March 19, 2023

Job Description:

Kforce has a client in Dallas, TX that is seeking an IT Analyst II Specialized.

Responsibilities:

The IT Analyst will manage IT production incidents to resolution in a 24/7/365 environment using the Fannie Mae incident management processes and communicate management of incident status, impact and resolution actions
Troubleshooting and resolving incidents on the AWS cloud infrastructure
Eyes on glass monitoring of the health of applications as well as the underlying infrastructure
As an IT Analyst, you will proactively be looking for hardware, software, and environmental alerts or malfunctions
Effectively lead and guide Incident triage calls from a technical perspective analyzing different components of the infrastructure and application environment via the use of a variety of monitoring tools and processes
The IT Analyst will troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools

Keywords: Kforce Technology, Dallas , IT Analyst ll Specialized, Professions , Dallas, Texas

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