Customer Account Specialist - Supply Chain
Company: Dal-Tile Corporation
Location: Dallas
Posted on: May 28, 2023
|
|
Job Description:
Join the largest manufacturer of tile and natural stone in the
United States and watch your career stand out with Dal-Tile, a
subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the
success we are today. In exchange for their hard work, we support
our people with a family-friendly work environment, a commitment to
promoting from within, unique benefits that go beyond just medical
and dental, and a belief that every employee deserves a productive
life outside of work. If this sounds outstanding to you, take the
first step forward and explore a career with Dal-Tile.
Dal-Tile is currently seeking an exceptional Customer Account
Specialist Supply Chain to join our TEAM! As the Customer Account
Specialist Supply Chain, we need someone who is ready to provide a
variety of support such as high level of service and account
support, order processing, and resolving issues.
Primary Objective
To ensure effective and efficient coordination between the Company
and its customers with a high level of service and support. Process
sales orders and resolve customer product or service issues.
Establishes and maintains positive business relationships,
internally and externally, to promote company goals. The ideal
candidate has experience in Distributor Customer Service.
Major Function and Scope
Provides customer account management which may include, but is not
limited to, order entry, order inquiry, product information, order
status, pricing, inventory inquiries and transportation management
to analyze and resolve customer needs.
Resolves complex or unusual requests and problems that may require
a customized response and communicates solution or requested
information to the customer.
Interfaces and provides updates to various teams and leadership
including, but not limited to, internal and external customers to
address customer inquiries and order issues from order entry to
invoice.
Experienced in various computer systems, including but not limited
to, SAP, Salesforce, IBM Sterling (Oasis) and Customer Relationship
Applications or Databases in the management of customer orders from
plants, distribution centers, SSCs and vendors.
Ability to respond to customer needs that are complex or
critical.
Has attained full proficiency in a specific area of discipline.
Works independently within the functional area based on direction
from supervisors or manager.
May lead special projects and perform additional duties as
required.
Experienced in analyzing and interpreting data to provide customer
solutions.
Demonstrates working relationships with others and contributions to
group solutions.
Experience and Knowledge Required
HS diploma or equivalent experience; Dal Systems (Online, PC, JDE),
SAP, ASI, Logility, EPORTs, AXIOS and WMS (preferred) Computer
Software Knowledge (Word, Excel, Lotus Notes), SSC Operating
Procedures
5 or more years of customer service experience.
Knowledge and experience in Distributor Customer Service.
Competencies
Excellent oral and written communication skills with a demonstrated
ability to interact effectively with individuals at all levels in
the organization required. Good voice quality that is
conversational and professional. Ability to interpret and follow
oral and written instructions, policies, guidelines, and processing
standards. Ability to demonstrate strong interpersonal relationship
building skills. Adept in problem solving skills, can determine
root causes of issues while also creating proactive solutions for
future issues. Must have an intermediate level of computer skills
in Outlook and Excel. Must be detail oriented with the ability to
multi-task, manage priorities and manage time effectively. Ability
to work in a fast-paced environment.
Other Pertinent Job Information
While performing the duties of this job, the employee is regularly
required to sit, use hands to type or answer phones. The associate
may walk, stand, talk, or hear. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions.
We offer competitive salary and a comprehensive benefits package,
career opportunities, and an environment of creativity and growth.
Examples include: Company Match on 401k, Employee Purchase
Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and
their families - Thank You for Your Service!
Active military, transitioning service members and veterans are
strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including
disability/veteran committed to an inclusive workplace and a proud
Drugs Dont Work participant.
**ReqID** : 69150
**Business Unit** : Dal-Tile
**Department** : Distribution and Logistics (DISTLOG)
**Job Type** : Sales Jobs
Keywords: Dal-Tile Corporation, Dallas , Customer Account Specialist - Supply Chain, Professions , Dallas, Texas
Click
here to apply!
|