Desktop Support Technician

Company: Solomon Page
Location: Dallas
Posted on: May 28, 2023

Job Description:

Or client, a global eyewear organization based in Dallas, is looking for a Desktop Support Technician to join their team for a 1-year contract. The Desktop Support Technician will be responsible for all users support services, including break-fix, desk-side support, new system installation, move/add/change and asset tracking activities. This position will provide in-depth technical hardware and software support for all desktop, laptop and mobile device platforms. This Associate Level role requires being on-site M-F from 8-5.
Responsibilities:

• Technical Support for End User PC's, workstations, hardware, software, peripherals and equipment.
• Deploy new PC's for End Users, including hardware, software, and imaging.
• Support software and hardware refresh/upgrade/configuration efforts - Windows 10, Microsoft Office, Proprietary applications, etc.
• Plan, prioritize, organize and complete work to meet established SLA's and objectives.
• Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.
• Complete all required documentation involved in deployments to ensure accurate billing with respect to internal chargeback model.
• Provide technical support and expertise to install, maintain and ensure effective performance of hardware and software.
• Analyze technical problems and recommends and applies required solutions.
• Educate end users when installing new equipment or software.
• Performs tasks to improve the efficiency, reliability, availability, and stability of the computing environment.
• Maintains documentation to ensure efficient and accurate department operations.
• Support AV systems and equipment for Onsite and Remote locations as needed.
• Support VIP/Executive level user base on daily basis.
• Assist in remotely supporting users at all company and potential WFH locations.
• Other duties as assigned. Qualifications:
  • Desktop Support in an Enterprise environment: 2-3 years.
  • Comptia A+ Certification: (Required).
  • Experience in LANs, WANs, Personal Computers and software delivery applications.
  • Knowledge of computer security products including McAfee drive encryption.
  • Excellent interpersonal skills in a customer-facing environment, experience working with executive level preferred.
  • High level of technical proficiency with IT equipment is a must.
  • Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OS X, iOS).
  • Excellent Desktop support troubleshooting skills needed.
  • Must have the ability to multitask with strong organization and time management skills. If you meet the required qualifications and are interested in this role, please apply today.
    The Solomon Page Distinction
    Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
    About Solomon Page
    Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , Twitter , and LinkedIn .
    Opportunity Awaits. #LI-MH1

Keywords: Solomon Page, Dallas , Desktop Support Technician, Professions , Dallas, Texas