Voice Technician

Company: Skiltrek
Location: Dallas
Posted on: May 28, 2023

Job Description:

Job Description
Description:
Skiltrek is deploying new Cisco VoIP phones to their Dallas HQ and their sales showrooms across the country. There is a total of 4,000 phones that need to be deployed. The work that will be done at HQ in Dallas will be ensuring each new phone system is configured correctly, going desk to desk to de-install current phones, install new cisco voice phones, install new headsets and make sure the phone is all set for the end user to use. They are also there to handle any questions, requests or issues that come up from the end user base in the Dallas HQ.
Once the Dallas HQ deployment is completed they will be working configuring the Cisco phones in the data center, shipping them to the showroom sites, call/walk through the installation with the showroom contact and be able to assist with any required troubleshooting.
The majority of the role will be focused on helping 2 current full time Voice Engineers in initial deployment/install of the new phone systems (4,000) as well as helping with troubleshooting and handling any voice related tickets. This team will be supporting Call Manager cluster, UCCX and Cisco Networking equipment.
They are looking to find an individual who has been in an IT support type role for a few years who would like to take their career down the Networking and Voice path. There will be a lot of training and learning on the job and they will groom this individual into a Voice Admin/Engineer over the years. They must have great customer service experience, good experience troubleshooting, documenting tickets, and any understanding/experience around Networking is a huge plus.
The expectation is to be on-site 5 days a week, there may be off - hours support during the initial deployment (after 5pm CST one day a week for a few quick hours)
Current team size is 2 Core Network Engineers and 2 Voice Network Engineers
Skills:
Cisco voice, Cisco networking, Voip, Support, Cisco phones, Cisco CUCM, Ticketing system, Routing, Troubleshooting
Top Skills Details:
Cisco voice,Cisco networking,Voip,Support,Cisco phones,Cisco CUCM
Additional Skills & Qualifications:
Great communication and customer service skills as they will be working closely with the employees of Dal-Tile to help them install their new phones and ensure they are set up properly.
Experience Level:
Expert Level
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Keywords: Skiltrek, Dallas , Voice Technician, Professions , Dallas, Texas