Technical Consultant
Company: Eclaro
Location: Dallas
Posted on: May 28, 2023
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Job Description:
Technical ConsultantJob Number: 23-01172Do you want to work
where innovation drives business? Eclaro is looking for a Technical
Consultant for our client in Dallas, TX (Remote). Eclaro's client
is a future-focused technology solutions provider recognized
throughout the world for their original approach to overcoming
challenges. Make your impact as a part of our
team!Responsibilities: Oversee timely delivery of quality technical
support services to clients, with a sufficient knowledge of the
software or hardware systems being supported along with effective
personnel management skills. Have the ability to answer telephones,
communicate with clients, and diagnose hardware and software
malfunctions, and troubleshoot issues. Supervisory duties will
include determining personnel requirements, setting schedules and
ensuring that those under their direction have adequate resources
to complete their jobs. Work with global teams in follow the sun
model. Facilitate shift handover process. Assesses Level 1 staff
workloads and balances the load as needed. Gives feedback on
individual performance and areas of improvement for the staff who
are assigned to the different Level 1 role, and holds Level 1 staff
accountable to established standards, policies, and procedures.
Essential Job Functions: Hands-on team leadership (Ability to work
tickets with the team as may be required from time to time). Ensure
quality of delivery to end clients. Interact with Service Manager
and clients on technical issues. Ensures that daily, weekly, and
monthly statistics, status reports, and graphical reporting aids
are completed and continually modified to meet the needs of the
team. Isolates problem trends and ensures that troubleshooting
efforts are completed for recurring problems until permanent
solutions are found. Vendor management. Manages the Level 1 staff
including discussion on performance evaluations, promotions,
hiring, and disciplinary responsibilities. Performs staff
scheduling to ensure Level 1 coverage during normal business hours
and on-call support as required. Required Skills: Experience in
supervising/managing technical teams that are customer-facing.
Experience in troubleshooting workstations, both hardware and
software issues. Experience with ServiceNow ticketing system. Real
time experience in a Windows, Active Directory, Exchange
environment, with emphasis on troubleshooting client technology
issues. Proven ability to support customer facing technology with a
high degree of customer service. Preferred Skills:
Certifications/Licensing: A plus: MCP, MCSE, A+, Network+, ITIL
certifications are favorable.Qualifications: Proven ability to
effectively manage people, processes, and technology. Strong
collaboration, and verbal and written communication skills.If
hired, you will enjoy the following Eclaro Benefits: 401k
Retirement Savings Plan administered by Merrill Lynch Commuter
Check Pretax Commuter Benefits Eligibility to purchase Medical,
Dental & Vision Insurance through EclaroIf interested, you may
contact:Claudine PamaranglasClaudine.Pamaranglas@eclaro.com(332)
209-4547Equal Opportunity Employer: Eclaro values diversity and
does not discriminate based on Race, Color, Religion, Sex, Sexual
Orientation, Gender Identity, National Origin, Age, Genetic
Information, Disability, Protected Veteran Status, or any other
legally protected group
status.PDN-99152658-c515-4e87-9327-3c4aed5dc40f
Keywords: Eclaro, Dallas , Technical Consultant, Professions , Dallas, Texas
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