Technical Consultant

Company: Eclaro
Location: Dallas
Posted on: May 28, 2023

Job Description:

Technical ConsultantJob Number: 23-01172Do you want to work where innovation drives business? Eclaro is looking for a Technical Consultant for our client in Dallas, TX (Remote). Eclaro's client is a future-focused technology solutions provider recognized throughout the world for their original approach to overcoming challenges. Make your impact as a part of our team!Responsibilities: Oversee timely delivery of quality technical support services to clients, with a sufficient knowledge of the software or hardware systems being supported along with effective personnel management skills. Have the ability to answer telephones, communicate with clients, and diagnose hardware and software malfunctions, and troubleshoot issues. Supervisory duties will include determining personnel requirements, setting schedules and ensuring that those under their direction have adequate resources to complete their jobs. Work with global teams in follow the sun model. Facilitate shift handover process. Assesses Level 1 staff workloads and balances the load as needed. Gives feedback on individual performance and areas of improvement for the staff who are assigned to the different Level 1 role, and holds Level 1 staff accountable to established standards, policies, and procedures. Essential Job Functions: Hands-on team leadership (Ability to work tickets with the team as may be required from time to time). Ensure quality of delivery to end clients. Interact with Service Manager and clients on technical issues. Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the team. Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found. Vendor management. Manages the Level 1 staff including discussion on performance evaluations, promotions, hiring, and disciplinary responsibilities. Performs staff scheduling to ensure Level 1 coverage during normal business hours and on-call support as required. Required Skills: Experience in supervising/managing technical teams that are customer-facing. Experience in troubleshooting workstations, both hardware and software issues. Experience with ServiceNow ticketing system. Real time experience in a Windows, Active Directory, Exchange environment, with emphasis on troubleshooting client technology issues. Proven ability to support customer facing technology with a high degree of customer service. Preferred Skills: Certifications/Licensing: A plus: MCP, MCSE, A+, Network+, ITIL certifications are favorable.Qualifications: Proven ability to effectively manage people, processes, and technology. Strong collaboration, and verbal and written communication skills.If hired, you will enjoy the following Eclaro Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through EclaroIf interested, you may contact:Claudine PamaranglasClaudine.Pamaranglas@eclaro.com(332) 209-4547Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.PDN-99152658-c515-4e87-9327-3c4aed5dc40f

Keywords: Eclaro, Dallas , Technical Consultant, Professions , Dallas, Texas